Virtual Client Care Administrative Assistant

Job Duck; Colombia; Remote; COP 127,685,000 - 191,528,000; Full time

Job summary

Job Duck, LLC is seeking a Virtual Client Care Administrative Assistant to support providers and clients remotely. The role focuses on documenting findings in the CRM, verifying balances, and ensuring accurate case progression while maintaining professionalism and empathy.

The ideal candidate has at least 1 year in client-facing roles, bilingual English/Spanish, and strong communication and organizational skills. This position operates on EST business hours with a remote setup.

Qualifications

• Minimum of 1 year of experience in a client-facing or customer service role.
• Bilingual proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Empathetic, professional, and emotionally mature.
• Ability to work independently and collaboratively.
• Proficiency with CRM systems and VoIP tools.

Responsibilities

• Documenting all findings and interactions accurately in the CRM system
• Maintaining professionalism and empathy in all client and provider interactions
• Contacting providers to request and review outstanding invoices and verify balances
• Coordinating timely follow-ups with clients, providers, and stakeholders
• Negotiating with providers on behalf of clients after the training period
• Participating in daily, weekly, and monthly team meetings
• Confirming applicable insurance coverage for clients
• Communicating with multiple providers and consolidating inquiries for efficiency

Job description

JOB DUCK IS HIRING A VIRTUAL CLIENT CARE ADMINISTRATIVE ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Schedule:

Monday to Friday from 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Documenting all findings and interactions accurately in the CRM system
• Maintaining professionalism and empathy in all client and provider interactions
• Contacting providers to request and review outstanding invoices and verify balances
• Coordinating timely follow-ups with clients, providers, and stakeholders
• Negotiating with providers on behalf of clients after the training period
• Participating in daily, weekly, and monthly team meetings
• Confirming applicable insurance coverage for clients
• Communicating with multiple providers and consolidating inquiries for efficiency

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing or customer service role
• Bilingual proficiency in English and Spanish
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Empathetic, professional, and emotionally mature
• Ability to work independently and collaboratively
• Proficiency with CRM systems and VoIP tools