Remote Client Services Coordinator V — Efficient, Detail-Driven

Job Duck, LLC; Colombia; Remote; COP 41,356,000 - 44,181,000; Full time

Job summary

Job Duck, LLC seeks a Virtual Client Services Coordinator to manage provider communications, verify balances, and document case details. This fast-paced, remote role requires precision, problem-solving, and strong English and Spanish communication.

You will support sign-ups, meet monthly KPIs, and handle inbound/outbound calls while adhering to scripts. EST schedule is provided; reliable remote setup is required. Great Place to Work culture and growth opportunities are highlighted.

Qualifications

• Minimum of 1 year of experience in a client-facing role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English and Spanish.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and accuracy.
• Problem-solving and negotiation skills.
• Experience with CRM systems and VoIP tools.

Responsibilities

• Answering a high volume of inbound calls following a structured script.
• Making outbound follow-up calls to qualified leads with no cold calling.
• Meeting monthly KPIs related to call volume, follow-up activity, and sign-ups.
• Ensuring timely and consistent follow-up to maximize signings.
• Gathering complete and accurate information from callers and processing sign-ups.
• Performing receptionist-style duties and routing calls to the correct department.

Skills

1 year experience

Organizational skills

Bilingual English/Spanish

CRM systems & VoIP tools

Tools

CRM systems

VoIP tools

Job description

Job Duck, LLC seeks a Virtual Client Services Coordinator to manage provider communications, verify balances, and document case details. This fast-paced, remote role requires precision, problem-solving, and strong English and Spanish communication.

You will support sign-ups, meet monthly KPIs, and handle inbound/outbound calls while adhering to scripts. EST schedule is provided; reliable remote setup is required. Great Place to Work culture and growth opportunities are highlighted.