Remote Case Manager: Vendor Coordination & Support

DOXA Talent, Inc.; Colombia; A distancia; COP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

DOXA Talent, Inc. is seeking a Case Manager in Colombia to coordinate and execute case coverage activities, build vendor relationships, and ensure timely, accurate assignments.

The ideal candidate has at least 1 year of call center or customer service experience, advanced English (B2+ / C1), and strong communication, organization, and negotiation skills to thrive in a fast-paced, deadline-driven environment.

Formación

• Education: High School Diploma or GED required; college coursework is a plus.
• At least 1 year in a call center or sales/customer service role.
• Strong verbal, written, and listening communication; ability to prioritize.

Responsabilidades

• Assign cases for coverage by contacting vendors through appropriate communication methods.
• Make phone calls, send emails and text messages to new and existing vendors and others as needed.
• Generate, research, and qualify new vendors for coverage.
• Develop and maintain a database of vendors for case assignments.
• Persuade and negotiate with vendors as needed for assignment coverage, pricing and other required items.
• Monitor the case queue and take necessary steps to ensure assignments are made according to established processes, procedures, and deadlines.
• Identify and escrow priority issues.
• Follow up on assignments when necessary.
• Respond promptly to customer and vendor inquiries.
• Answer questions, troubleshoot issues, and provide information.

Conocimientos

Call center experience

Customer service

Communication skills

Negotiation

Time management

Data entry

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Internet tools

Descripción del empleo

DOXA Talent, Inc. is seeking a Case Manager in Colombia to coordinate and execute case coverage activities, build vendor relationships, and ensure timely, accurate assignments.

The ideal candidate has at least 1 year of call center or customer service experience, advanced English (B2+ / C1), and strong communication, organization, and negotiation skills to thrive in a fast-paced, deadline-driven environment.