Remote Technical Support Specialist

DOXA Talent; Colombia; Presencial; COP 39.060.000 - 66.960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits

Descripción de la vacante

DOXA Talent in Colombia is seeking a Technical Support Specialist to assist clients with basic to intermediate technology needs, including incident response and first contact resolution using established policies and service delivery tools.

You’ll play a key role in providing technical support, resolving end-user issues, documenting service requests, and escalating complex issues when needed. Strong English and Spanish language skills are required to succeed in a multi-client environment.

Formación

• Bachelor’s degree preferred.
• Strong knowledge of Windows desktops and end-user support.
• Experience with Microsoft AD, Azure AD, and O365/Exchange.
• Experience in multi-client environments is a plus.
• Excellent written and verbal communication skills.

Responsabilidades

• Communicate with customers via phone, chat, and email daily.
• Answer helpdesk calls and monitor the ticketing system to resolve end-user issues.
• Determine problem severity and route to appropriate staff or vendors.
• Provide remote and on-site support for hardware and software problems.
• Use remote tools to support Microsoft environments including Windows and Office 365.
• Install and support client-specific software packages.
• Document all work in the ticketing system and expand knowledge base.

Conocimientos

Windows support

AD/Azure/Office365

VMware

Microsoft 365

Communication

Analytical

Educación

Bachelor's degree in related field

Herramientas

VMware vCenter/ESXi

VMware Horizon

Windows Server

Networking basics

Firewalls

Descripción del empleo

DOXA Talent in Colombia is seeking a Technical Support Specialist to assist clients with basic to intermediate technology needs, including incident response and first contact resolution using established policies and service delivery tools.

You’ll play a key role in providing technical support, resolving end-user issues, documenting service requests, and escalating complex issues when needed. Strong English and Spanish language skills are required to succeed in a multi-client environment.