Remote Bilingual Medical Virtual Assistant

Hiresur; Colombia; Hybrid; COP 25,983,000 - 30,313,000; Full time

Job summary

Hiresur is seeking a reliable bilingual Medical Virtual Assistant to support US healthcare clients remotely from Latin America. The role requires fluency in English and Spanish, strong organizational skills, and a patient-focused approach.

Responsibilities include handling high-volume calls, coordinating appointments, managing EMR data, and ensuring HIPAA-compliant handling of sensitive information in a fast-paced environment.

Qualifications

• Bilingual English and Spanish proficiency with professional communication.
• Experience in healthcare administration or BPO support.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Handle patient calls and inquiries with empathy and accuracy.
• Schedule appointments and manage medical records.
• Verify insurance eligibility and process patient data.
• Maintain HIPAA-compliant data handling and confidentiality.

Skills

Bilingual English Spanish

Customer service experience

Phone handling

EMR/EHR familiarity

Education

Healthcare-related degree or coursework

Tools

EMR/EHR software

Job description

Hiresur is seeking a reliable bilingual Medical Virtual Assistant to support US healthcare clients remotely from Latin America. The role requires fluency in English and Spanish, strong organizational skills, and a patient-focused approach.

Responsibilities include handling high-volume calls, coordinating appointments, managing EMR data, and ensuring HIPAA-compliant handling of sensitive information in a fast-paced environment.