Remote Bilingual Crypto Support (Spanish/Portuguese)

Binance; Bogotá; Híbrido; COP 31.248.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home arrangement

Career growth opportunities

Descripción de la vacante

Binance, the world’s leading cryptocurrency exchange, is hiring a Customer Service Representative who speaks Spanish and Portuguese. This remote, full-time role involves handling tickets, live chat, and email inquiries, documenting requests, and providing accurate information to users around the world.

You should have at least a bachelor’s degree, 1 year in customer service (finance or e-commerce preferred), strong communication, integrity, team spirit, and English proficiency.

Formación

• Bachelor degree or above.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous.
• A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can work under different work shifts, including night shifts.
• Positive about the crypto industry.
• Proficient in English language is required to be able to successfully communicate with stakeholders.

Responsabilidades

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.

Conocimientos

Customer service

Communication skills

Teamwork

Work under pressure

English proficiency

Bilingual Spanish/Portuguese

Educación

Bachelor's degree

Herramientas

CRM tools

Live chat tools

Descripción del empleo

Binance, the world’s leading cryptocurrency exchange, is hiring a Customer Service Representative who speaks Spanish and Portuguese. This remote, full-time role involves handling tickets, live chat, and email inquiries, documenting requests, and providing accurate information to users around the world.

You should have at least a bachelor’s degree, 1 year in customer service (finance or e-commerce preferred), strong communication, integrity, team spirit, and English proficiency.