Remote Bilingual Customer Service Rep (EN/ES)

Colossyan; Colombia; Presencial; COP 78.505.000 - 131.889.000; Jornada completa

Descripción de la vacante

Huzzle is seeking a versatile and professional bilingual Customer Service Representative to join our growing team. You will be the primary point of contact for a diverse customer base, providing seamless support in both English and Spanish while working remotely with international teams.

The role emphasizes problem-solving, clear communication, and a customer-first approach in a fast-paced environment. Independent contractor engagement offers flexible collaboration with SaaS, MarTech, and B2B

Formación

• Fluency in English and Spanish, written and spoken.
• Experience in customer service or call center.
• Proficient with basic computer systems and CRM software.

Responsabilidades

• Handle inbound and outbound calls in English and Spanish.
• Resolve inquiries and complaints with accurate product/service info.
• Keep detailed records of customer interactions in the company database.
• Escalate complex issues to the appropriate department and ensure smooth hand-off.
• Meet KPIs for call quality, resolution time, and customer satisfaction.

Conocimientos

Bilingual English/Spanish

Customer service experience

Active listening

CRM proficiency

Multitasking

Remote call center experience

Herramientas

CRM software

Descripción del empleo

Huzzle is seeking a versatile and professional bilingual Customer Service Representative to join our growing team. You will be the primary point of contact for a diverse customer base, providing seamless support in both English and Spanish while working remotely with international teams.

The role emphasizes problem-solving, clear communication, and a customer-first approach in a fast-paced environment. Independent contractor engagement offers flexible collaboration with SaaS, MarTech, and B2B