QA & Customer Success Analyst LATAM - Remote

Owner.com; Colombia; À distance; COP 85 190 000 - 104 121 000; Plein temps

Avantages offerts par ce poste

Comprehensive health coverage

Remote-first workplace

Unlimited PTO

Résumé du poste

Owner.com is seeking a Quality Assurance Specialist to join our Customer Success team. You’ll evaluate the calls our CSMs lead, both proactive outreach and reactive retention calls, and ensure we’re meeting our quality rubrics.

You’ll spot gaps, surface coaching opportunities, and work with Success leadership to recommend training and process improvements. Ideal candidates are detail-oriented, with experience in quality assurance or customer success, and comfortable working cross-functionally to

Qualifications

• 2+ years in a Customer Success or Account Management role.
• Experience in a quality assurance or enablement-focused role.
• Strong written and verbal communication with ability to give clear, constructive feedback.

Responsabilités

• Listen to and score Customer Success calls focused on customer retention, across both proactive and reactive motions.
• Share clear trends and coaching opportunities with Success leadership based on rubric scores.
• Guide enablement and training for the CS team based on what you're hearing on calls.

Connaissances

Customer success

Analytical mindset

Cross-functional collaboration

Coaching/feedback

Outils

Salesforce

Salesloft

Sigma

Loom

Metabase

Description du poste

Owner.com is seeking a Quality Assurance Specialist to join our Customer Success team. You’ll evaluate the calls our CSMs lead, both proactive outreach and reactive retention calls, and ensure we’re meeting our quality rubrics.

You’ll spot gaps, surface coaching opportunities, and work with Success leadership to recommend training and process improvements. Ideal candidates are detail-oriented, with experience in quality assurance or customer success, and comfortable working cross-functionally to