Senior Customer Success Lead - Enterprise (Remote)

Premier Global Links LLC; California; Remote; COP 377,216,000 - 628,694,000; Full time

Benefits offered by this job

Remote work

Equity opportunity

Flexible schedule

Job summary

Premier Global Links LLC is seeking a Customer Success Lead to strengthen strategic client relationships, drive retention, and expand accounts. You will own enterprise relationships, guide onboarding, and coordinate cross-functional teams to deliver scalable customer success operations.

The role suits an experienced CS or account management professional who combines strategic thinking with hands-on execution in a fast-growing healthcare tech environment. Remote work with ET hours is supported.

Qualifications

• 7-10+ years of experience in Customer Success, Account Management, or a closely related client-facing role.
• Demonstrated ownership of strategic accounts or a book of business, including customer retention, relationship management, and account expansion.
• Experience leading customer onboarding or software implementation from requirements gathering through go-live.
• Proven ability to manage escalations, solve operational problems, and improve customer outcomes.
• Experience building scalable processes, workflows, playbooks, or performance measurement systems.
• Experience working in an early-stage or high-growth startup environment.
• Strong analytical skills, including the ability to use data to identify root causes and recommend improvements.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work independently, take initiative, and balance strategic planning with hands-on execution.
• University degree required.
• Ability to work remotely while maintaining preferred Eastern Time business hours.

Responsibilities

• Own strategic and enterprise customer relationships, serving as the primary point of contact for key accounts.
• Manage a portfolio of clients, strengthen long-term partnerships, and identify upselling and cross-selling opportunities.
• Drive customer onboarding and implementation from initial scoping through go-live, ensuring successful launches.
• Resolve customer escalations, identify root causes, and coordinate solutions across internal teams.
• Build scalable customer success processes, onboarding workflows, playbooks, performance metrics, and reporting systems.
• Identify and address operational gaps while remaining hands-on with day-to-day execution when needed.
• Establish customer success performance measures, team incentives, and operating procedures.
• Use customer and operational data to identify risks, improve service delivery, and increase retention.
• Partner with company leadership to evolve the customer success strategy as products and sales processes expand.
• Collaborate with Customer Success, Support, Operations, and other cross-functional teams to improve customer outcomes.

Skills

Strategic accounts

Account management

Onboarding

Data analysis

Education

University degree

Tools

Salesforce

CRM systems

Job description

Premier Global Links LLC is seeking a Customer Success Lead to strengthen strategic client relationships, drive retention, and expand accounts. You will own enterprise relationships, guide onboarding, and coordinate cross-functional teams to deliver scalable customer success operations.

The role suits an experienced CS or account management professional who combines strategic thinking with hands-on execution in a fast-growing healthcare tech environment. Remote work with ET hours is supported.