Marketing Cloud CSM: Strategic Growth Partner

Salesforce; Bogotá ciudad; Vor Ort; COP 120.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Salesforce is seeking a seasoned Customer Success Manager to serve as the primary point of contact for our Signature Success customers. You will translate business goals into Salesforce solutions, coordinate across internal teams, and drive value realization for high-profile accounts.

You’ll bring 5+ years in technical customer success or SaaS and advanced English, with a willingness to work with partners and ISVs to optimize the platform and ensure renewal and expansion opportunities.

Qualifikationen

• 5+ years of relevant industry expertise in Technical Customer Success or SaaS leadership.
• Ability to communicate effectively with executives and cross-functional teams.
• Translate business needs into technical features and adoption strategies.

Aufgaben

• Serve as the single point of accountability for Signature Success deliverables, experience, renewal, and expansion.
• Build strong relationships with IT and business leadership within customer organizations.
• Lead cross-functional collaboration with Sales, Engineering, and Product Management to ensure customer success.

Kenntnisse

Customer Success

SaaS

Project leadership

Technical consulting

Solutions architecture

Cross-functional collaboration

Advanced English

Ausbildung

Degree or equivalent experience

Tools

Salesforce

Marketing Cloud

Jobbeschreibung

Salesforce is seeking a seasoned Customer Success Manager to serve as the primary point of contact for our Signature Success customers. You will translate business goals into Salesforce solutions, coordinate across internal teams, and drive value realization for high-profile accounts.

You’ll bring 5+ years in technical customer success or SaaS and advanced English, with a willingness to work with partners and ISVs to optimize the platform and ensure renewal and expansion opportunities.