Customer Success Manager – AI Pricing & Analytics · SaaS Amazon E-Commerce

Profasee; Colombia; Remote; COP 191,761,908 - 268,466,671; Full time

Benefits offered by this job

Autonomy and ownership

Remote-first culture

Learning from eCommerce experts

Job summary

A dynamic e-commerce pricing firm is seeking a Customer Success Manager to enhance client relationships and drive growth in a remote-first environment. The successful candidate will utilize data insights to ensure customer satisfaction while proactively identifying opportunities for upselling and renewals. Ideal applicants will have proven customer success experience, strong communication skills, and the ability to present data effectively.

Qualifications

• Proven experience in customer success, account management, or consulting.
• Strong command of data to present performance insights.
• Excellent verbal and written communication skills.

Responsibilities

• Launch new customers and guide them to early success.
• Lead monthly business reviews and performance walkthroughs.
• Build deep, positive relationships with clients.

Skills

Customer success expertise

Data presentation skills

Excellent communication

Strategic conversation leadership

Excel proficiency

Collaboration skills

Education

Degree in Business, Economics, or Statistics

Tools

HubSpot

Pipedrive

Intercom

Slack

Job description

Customer Success Manager – AI Pricing & Analytics · SaaS Amazon E-Commerce

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Launch Success. Build Trust. Drive Growth.

Location: Remote (Must have a reliable internet connection)

WHO WE ARE

Profasee is rewriting the rules of e-commerce pricing. Our AI-driven dynamic pricing platform helps Amazon brands predict the perfect price for every product at every moment—maximizing revenue, profitability, and discoverability.

Amazon shoppers leave behind billions of clues—what they search, when they buy, and how they react to prices. Profasee’s AI deciphers these signals in real time, combining machine learning, statistical science, and behavioral economics to pinpoint the optimal price.

Backed by successful entrepreneurs with multiple exits, Profasee is building something bold. Now we’re looking for a strategic partner to our customers—someone who can guide, grow, and retain our most important relationships.

WHO YOU ARE

You’re a trusted advisor. A natural at building relationships, simplifying complexity, and turning insights into action. You know how to speak the language of data and translate it into meaningful results for your clients.

You don’t just respond to customer needs—you anticipate them. You proactively identify growth opportunities, flag risks before they elevate, and deliver an experience that makes customers want to stay and scale.

You understand that customer success is not support—it’s strategy. And you’re excited to work with cutting‑edge AI to help eCommerce brands win in an ultra‑competitive marketplace.

WHAT YOU’LL DO

• Launch new customers and guide them to early success
• Lead monthly business reviews and performance walkthroughs to deliver value and highlight results
• Build deep, positive relationships with clients built on trust, responsiveness, and clarity
• Translate complex data into simple, actionable business insights
• Identify opportunities for upsells, expansions, and renewed contracts
• Monitor account health and proactively address churn risks
• Act as the voice of the customer internally—collaborating with Product, Data Science, and Tech to drive improvements
• Drive playbook creation, process improvements, and internal innovation
• Stay sharp on all things Amazon, eCommerce, and AI pricing strategy
• Oh, and tell us your favorite 90s band in your application

WHAT YOU BRING

• Proven experience in customer success, account management, or consulting
• Strong command of data and the ability to present performance insights to clients at all levels
• Excellent communication skills—both verbal and written
• Confidence leading strategic conversations with executives
• Proficiency in Excel, PowerPoint, and business reporting
• Degree in Business, Economics, Statistics, or a related field
• Ability to collaborate cross‑functionally and execute in a fast‑paced startup environment

BONUS POINTS IF YOU:

• Understand P&L statements and financial modeling
• Have experience in eCommerce or SaaS
• Have worked with tools like HubSpot, Pipedrive, Intercom, Slack
• Can speak SQL, Python, or another data language

WHY JOIN PROFASEE?

• Fast‑growing, AI‑powered SaaS company shaping the future of e-commerce pricing
• Direct customer impact—your work drives retention, growth, and satisfaction
• Autonomy and ownership—you’re empowered to lead, not micromanaged
• Remote‑first culture—work from anywhere with strong Wi‑Fi
• Learn from eCommerce experts who have built and scaled successful companies

READY TO MAKE CUSTOMERS STICKY?

If you’re ready to turn client relationships into long‑term success, apply now.

Let’s build something legendary.

Seniority level

Mid-Senior level

Employment type

Full‑time

Industries

Software Development