Remote AI SaaS Customer Success Engineer – LatAm

Mercor; Bogotá ciudad; A distancia; COP 115.527.000 - 165.038.000; Jornada completa

Descripción de la vacante

Mercor is seeking a Customer Success Engineer (LatAm) for a remote contract role. You will support clients across the Latin American region, collaborate with product and engineering teams, and help customers maximize value from our AI-enabled SaaS platform.

The ideal candidate has web-app debugging experience, a CS/SE degree, and 2–5 years of customer-facing work. Proficiency with React, Node, Flask or Next.js, plus familiarity with AI systems and tools, is required to ensure effective issue

Formación

• Degree in Computer Science, Software Engineering or related field.
• 2–5 years of experience supporting customers on web applications.
• Experience building modern web applications (React, Node, Flask, Next.js).
• Comfortable with AI systems and tools (LLMs, agents, generative models).
• Ability to understand model outputs, failure modes, and feedback loops.

Responsabilidades

• Investigate talent-reported issues end-to end; reproduce bugs, identify root causes, and separate UX friction and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment; escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Conocimientos

Debugging web apps

Customer support

Communication

AI outputs analysis

Educación

Degree in Computer Science or Software Engineering

Herramientas

React

Node.js

Flask

Next.js

AI APIs

Descripción del empleo

Mercor is seeking a Customer Success Engineer (LatAm) for a remote contract role. You will support clients across the Latin American region, collaborate with product and engineering teams, and help customers maximize value from our AI-enabled SaaS platform.

The ideal candidate has web-app debugging experience, a CS/SE degree, and 2–5 years of customer-facing work. Proficiency with React, Node, Flask or Next.js, plus familiarity with AI systems and tools, is required to ensure effective issue