Delivery Robotics Ops Lead - Real-Time Performance

Concentrix CX Colombia S.A.S.

MEDELLIN

On-site

COP 89,280,000 - 133,920,000

Full time

14 days+

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Job summary

Concentrix CX Colombia S.A.S. in Medellín seeks an Operations Supervisor for the Delivery Robotics Operation. You will lead a team of Pilots operating delivery robots remotely, monitor live activities, and drive KPI reporting to maintain SLA compliance.

The role requires on-site, full-time work and strong leadership in a fast-paced environment. Qualifications include prior supervision experience in BPO or real-time ops, proficiency in English (B2+), and familiarity with remote-controlled

Qualifications

Proven experience as an Operations Supervisor or team lead in BPO/real-time ops.
Strong experience managing operational metrics and performance indicators.
English proficiency at B2 level or higher.
Familiarity with remote-controlled devices such as drones or remote-operated vehicles.
Strong leadership, decision-making and problem-solving skills.
Ability to perform under high-pressure, real-time operational conditions.
On-site, full-time availability required.

Responsibilities

Lead, coach, and supervise a team of Pilots for remote delivery robot operations.
Monitor live operations in real time and implement corrective actions.
Track, analyze, and report KPIs to ensure productivity, quality, and SLA compliance.
Provide feedback and emotional support to maintain team performance.
Escalate operational or technical incidents per protocols.
Ensure compliance with procedures, safety standards, and client requirements.
Maintain professional communication with internal stakeholders and client reps.
Support continuous improvement through data analysis and optimization.