Property Account Manager - Owner & Tenant Experience

Royal York Property Management, inc.; Medellín; On-site; COP 38,000,000 - 70,000,000; Full time

Job summary

Royal York Property Management, inc. is seeking experienced Account Managers to oversee the owner and tenant experience across active property management files.

This role requires coordinating multiple clients and files, providing proactive updates, and maintaining professional communication with owners, tenants, and service providers. Ideal candidates bring 3-5+ years in account management or related client-ownership roles, strong organization, and disciplined CRM usage to ensure timely

Qualifications

• 3-5+ years of account management or client ownership experience in property-related contexts.
• Proven ability to manage multiple clients, accounts, or files simultaneously.
• Strong communication skills and ability to handle owner/tenant concerns professionally.

Responsibilities

• Be the main contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization and follow-up.
• Provide proactive updates to owners about status, pending items, and next steps.
• Handle time-sensitive issues with urgency and clear communication.
• Coordinate next steps between owners, tenants, internal teams, vendors, and operations.
• Document, review, and track required documentation per company process.
• Keep CRM records clean with notes, tasks, follow-ups, and file movements.
• Identify stalled files and escalations early to protect client satisfaction.

Skills

Account management

Client success

Property management

CRM workflow

Communication

Tools

CRM

Job description

Royal York Property Management, inc. is seeking experienced Account Managers to oversee the owner and tenant experience across active property management files.

This role requires coordinating multiple clients and files, providing proactive updates, and maintaining professional communication with owners, tenants, and service providers. Ideal candidates bring 3-5+ years in account management or related client-ownership roles, strong organization, and disciplined CRM usage to ensure timely