Remote Property Manager — Client Success & Portfolio Oversight

Royal York Property Management, inc.; Medellín; Remote; COP 67,274,000 - 80,728,000; Full time

Job summary

Royal York Property Management, inc. is seeking experienced Property Managers to oversee owner and tenant experiences across active residential files. This remote role requires ownership mentality, strong client service, and the ability to manage multiple properties with clear communication.

You will maintain CRM records, coordinate with owners, tenants and service providers, and ensure timely follow-ups in a high-volume environment.

Qualifications

• Three to five or more years of property management, account management, or client-ownership experience.
• Proven ability to manage multiple clients, properties or files simultaneously.
• Excellent written and spoken English and strong communication skills.

Responsibilities

• Act as the main point of contact for property owners and tenants.
• Manage multiple active clients, properties and files with strong organization.
• Provide proactive updates so owners understand status and next steps.
• Handle time-sensitive property and tenancy matters with urgency and professionalism.
• Coordinate next steps between owners, tenants, internal teams, vendors and service providers.
• Maintain complete CRM records with notes, tasks, and follow-ups.
• Identify stalled files and escalate serious issues promptly.
• Support a structured, process-driven property-management experience.

Skills

Property management

Account management

Client success

Communication

CRM

Time management

English proficiency

Tools

CRM system

Task management

Job description

Royal York Property Management, inc. is seeking experienced Property Managers to oversee owner and tenant experiences across active residential files. This remote role requires ownership mentality, strong client service, and the ability to manage multiple properties with clear communication.

You will maintain CRM records, coordinate with owners, tenants and service providers, and ensure timely follow-ups in a high-volume environment.