Remote Property Manager — Client Success & Accounts

Royal York Property Management; Sur; A distancia; COP 67.072.000 - 80.486.000; Jornada completa

Descripción de la vacante

Royal York Property Management is seeking an experienced Property Manager to oversee owner and tenant relationships across active residential files. This remote role requires excellent communication, strong organization and the ability to drive client outcomes in a high-volume environment.

You will manage multiple properties, provide proactive updates, coordinate with owners, tenants and service providers, and maintain complete CRM records throughout onboarding and ongoing management.

Formación

• Three to five or more years of property management, account management or client-ownership experience.
• Proven ability to manage multiple clients, properties or active files simultaneously.
• Strong communication skills and confidence handling owner, tenant or client concerns.
• Experience working with a structured CRM and task-management system.
• Excellent written and spoken English.

Responsabilidades

• Act as the main point of contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency, professionalism and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors and other service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Identify stalled files, missed follow-ups, client concerns and service problems before they elevate.
• Escalate serious issues promptly and use sound judgment to protect client satisfaction.
• Support a structured, process-driven property-management experience from onboarding through ongoing management.

Conocimientos

Strong communication skills

CRM usage

Task management

Documentation accuracy

Herramientas

CRM system

Descripción del empleo

Royal York Property Management is seeking an experienced Property Manager to oversee owner and tenant relationships across active residential files. This remote role requires excellent communication, strong organization and the ability to drive client outcomes in a high-volume environment.

You will manage multiple properties, provide proactive updates, coordinate with owners, tenants and service providers, and maintain complete CRM records throughout onboarding and ongoing management.