Remote Account Manager — Client Success & Property Ops

Royal York Property Management, inc.; Sur; Presencial; COP 67.448.000 - 78.689.000; Jornada completa

Descripción de la vacante

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee owner and tenant experiences across active property management files.

You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment, communicating professionally with owners, tenants, internal teams, and service providers. This role emphasizes ownership of client outcomes, handling multiple files, and proactive updates on ongoing processes.

Formación

• 3-5+ years in Account Management or related client-ownership roles.
• Ability to manage multiple clients, accounts, properties, or files at the same time.
• Strong communication and confidence handling owner, tenant, or client concerns.
• High process discipline and comfort working inside a structured CRM workflow.
• Strong follow-up habits, task management, and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues.

Responsabilidades

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escape.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish.

Conocimientos

Account management

Client relations

Customer experience

Customer operations

Customer success

Property management

Service operations

CRM workflow

Herramientas

CRM software

Descripción del empleo

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee owner and tenant experiences across active property management files.

You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment, communicating professionally with owners, tenants, internal teams, and service providers. This role emphasizes ownership of client outcomes, handling multiple files, and proactive updates on ongoing processes.