Remote Property Account Manager - Client Success & Ops

Royal York Property Management, inc.; Bogotá; Hybride; COP 67 448 000 - 78 689 000; Plein temps

Résumé du poste

Royal York Property Management, inc. seeks an experienced Account Manager to oversee owner and tenant experiences across active property management files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

You will communicate professionally with owners, tenants, internal teams, and service providers. This role emphasizes owning client outcomes, managing multiple files, and proactive collaboration to ensure smooth operations in a

Qualifications

• 3–5+ years of Account Management or related client-ownership experience.
• Proven ability to manage multiple clients, accounts, or files at once.
• Strong communication skills and confidence handling owner or tenant concerns.
• High process discipline and comfort with a structured CRM workflow.
• Strong follow-up habits, task management, and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues.

Responsabilités

• Act as the main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, pending, and next steps.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and operations.
• Collect, review, and track required documentation per company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues early.
• Escalate issues early to protect client satisfaction with sound judgment.
• Support a structured, process-driven client experience from start to finish.

Connaissances

Account Management

Client Success

CRM proficiency

Documentation accuracy

Time management

Communication skills

High-volume environment

Property Management

Outils

CRM system

Description du poste

Royal York Property Management, inc. seeks an experienced Account Manager to oversee owner and tenant experiences across active property management files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

You will communicate professionally with owners, tenants, internal teams, and service providers. This role emphasizes owning client outcomes, managing multiple files, and proactive collaboration to ensure smooth operations in a