Remote Account Manager - Property & Client Success

Royal York Property Management, inc.; Perímetro Urbano Barranquilla; Presencial; COP 69.026.000 - 80.530.000; Jornada completa

Descripción de la vacante

Royal York Property Management, inc. is hiring an experienced Account Manager to oversee the owner and tenant experience across active property management files. This full-time role requires keeping files moving, informing clients, and resolving urgent issues in a high-volume setting.

You will act as the main liaison for property owners and tenants, coordinate steps with internal teams and vendors, and maintain accurate CRM records to ensure nothing falls through the cracks.

Formación

• 3–5+ years in Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent

Responsabilidades

• Act as main point of contact for property owners and tenants throughout the management process
• Manage multiple active client and property files at once with strong organization and follow-up
• Provide proactive updates so owners know what is happening, what is pending, and what happens next
• Handle time-sensitive issues with urgency, professionalism, and clear communication
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
• Collect, review, and track required documentation according to company process
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate
• Escalate issues early when needed and protect client satisfaction through strong judgment
• Support a structured, process-driven client experience from start to finish

Conocimientos

Account Management

Client Success

Relationship Management

CRM

Communication

Documentation

Follow-up

Descripción del empleo

Royal York Property Management, inc. is hiring an experienced Account Manager to oversee the owner and tenant experience across active property management files. This full-time role requires keeping files moving, informing clients, and resolving urgent issues in a high-volume setting.

You will act as the main liaison for property owners and tenants, coordinate steps with internal teams and vendors, and maintain accurate CRM records to ensure nothing falls through the cracks.