Port Logistics coordinator

BraveUS BPO; Bogotá; Presencial; COP 18.000.000 - 28.000.000; Jornada completa

Descripción de la vacante

BraveUS BPO in Bogotá, Colombia, is seeking a Port Logistics Coordinator to manage documentation and data for import/export cargo, and to coordinate with carriers, customers, and port authorities on-site.

You will ensure timely updates, handle inquiries, and support error-free cargo handling while maintaining high service standards in a fast-paced office and terminal setting.

Formación

• 2+ years of experience in customer service or operations coordination within cargo handling or logistics.
• Proficient in Microsoft Excel, terminal operating systems, ERP systems, MS Office Suite, and Zendesk.
• Bachelor’s degree in Business, Logistics, or related field.
• Level B2 English fluency – reading, writing, speaking, and listening.

Responsabilidades

• Verify and process documentation for import/export containers, including Bills of Lading, delivery orders, and customs clearance.
• Ensure accurate data entry of cargo information into terminal operating systems and customer databases.
• Track and monitor cargo movements, ensuring timely updates to customers and internal teams.
• Prepare and distribute daily, weekly, and monthly reports related to cargo status, volumes, and customer transactions.
• Liaise with terminal operations, stevedores, shipping lines, and trucking companies to ensure smooth cargo handling.

Conocimientos

Customer service

Operations coordination

Communication

Educación

Bachelor’s degree in Business/Logistics

Herramientas

Microsoft Excel

Terminal operating systems

ERP systems

MS Office Suite

Zendesk

Descripción del empleo

We are looking for a dedicated and detail-oriented Port Logistics Coordinator to join our dynamic team! In this role, you will be responsible for managing the flow of information and ensuring accurate documentation for the import, export, and movement of cargo. You will serve as the primary interface between operations, carriers, customers, truckers, port authorities, and governmental agencies to ensure a seamless cargo handling experience. Your efforts will ensure timely resolution of any issues and maintain the highest standards of customer service.

This position requires a minimum of B2-level proficiency in English . The role is based on-site at our office in Bogotá (El Chicó).

Key Responsibilities:

Documentation & Data Management

• Verify and process documentation for import/export containers, including Bills of Lading, delivery orders, and customs clearance.
• Ensure accurate data entry of cargo information into terminal operating systems and customer databases.
• Track and monitor cargo movements, ensuring timely updates to customers and internal teams.
• Prepare and distribute daily, weekly, and monthly reports related to cargo status, volumes, and customer transactions.

Operational Coordination

• Liaise with terminal operations, stevedores, shipping lines, and trucking companies to ensure smooth cargo handling.
• Obtain dangerous cargo certificates and port permits from carriers or agencies. Prepare required documents for drivers.
• Coordinate the delivery of breakbulk cargo with the shipping line, agency, trucking companies, and related departments.

Customer Support & Communication

• Serve as the primary point of contact for customers regarding shipments, schedules, and documentation.
• Respond to inquiries related to availability, vessel schedules, gate operations, and demurrage charges.
• Address and resolve customer complaints and service issues in a timely and professional manner.
• Communicate terminal policies, procedures, and any operational changes to customers and stakeholders.
• Help resolve missing cargo issues, billing disputes, and ensure completeness of tariff charges.
• Drive communication outreach programs to strengthen relationships with drayage providers and coordinate quarterly trucker meetings.
• Establish direct relationships with Beneficial Cargo Owners (BCOs) to leverage facility performance and gain business.

Perform other duties related to or complementary to the position, as assigned by the employer or immediate supervisor.

Skills & Qualifications:

Experience:

• 2+ years of experience in customer service or operations coordination, particularly within cargo handling or logistics.
• Proficient Microsoft Excel, terminal operating systems, ERP systems, MS Office Suite, and Zendesk.

Education:

• Bachelor’s degree in Business, Logistics, or a related field.
• Level B2 English fluency (Required) – must be proficient in reading, writing, speaking, and listening.

Soft Skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Detail-oriented and organized with a proactive approach to issues.
• Ability to manage multiple tasks and coordinate between various teams effectively.
• Comfortable working in a fast-paced office and terminal setting.

The BraveUS Value Proposition:

At BraveUS, we uphold high ethical standards and performance expectations from our team members. Joining BraveUS means you'll have the opportunity to reach both your career and personal potential through challenging work, mentorship, and a supportive, inclusive culture. We are dedicated to helping you become the best version of yourself while elevating our clients and our firm.

• Continuous Learning: We support your ongoing development with the latest skills needed to create value.
• Supportive Leadership: We provide the tools and flexibility for you to make a meaningful impact.
• Transformative Leadership: Receive insights, coaching, and confidence to become your strongest professional self.
• Diverse and Inclusive Culture: You'll be embraced for who you are and empowered to use your voice.
• Well-being: Enjoy time off to support your physical, financial, and emotional well-being.