Senior Account Manager

Core Logistics; Perímetro Urbano Medellín; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

2 weeks paid vacation annually

Collaborative team environment

Aligned with US calendar

2 weeks paid vacation annually

Supportive and collaborative team

Descripción de la vacante

A logistics solutions provider is seeking a Senior Account Manager to oversee shipments and ensure customer satisfaction. This role requires coordination between operations teams and clients, with a focus on managing 15+ loads daily and adhering to service agreements. Candidates should hold a degree or equivalent experience, possess 3+ years in logistics operations, and demonstrate excellent communication and organizational skills. Join a supportive environment and help drive business growth.

Formación

• Minimum 3 years of logistics operations experience in a freight brokerage.
• Self-motivated professional with outstanding organizational skills.
• Ability to communicate and present effectively at all levels.
• Self-motivated professional with outstanding organization, communication & relationship building skills.
• Sense of urgency, entrepreneurial spirit, and a passion for driving business growth.
• Predisposition for succeeding within a corporate culture driven by teamwork and collaboration.
• Ability to think creatively and adapt to evolving market dynamics.

Responsabilidades

• Coordinate internal operations teams and external customers for shipments.
• Manage individual loads to meet customer account metrics.
• Act as the first point of escalation for issues.
• Ownership of shipments through the life cycle of the load.
• Accept tenders, build, and post loads.
• Set max buy rates and approve carrier sales offers.
• Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.
• Properly hand off shipments that are ready for billing to the accounting team.

Conocimientos

Logistics operations experience

Strong communication skills

Problem-solving skills

Relationship building

Organizational skills

Ability to influence

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

Location: Barranquilla, Bogota or Medellin

On- site

Role Description

As a Senior Account Manager, you will coordinate internal operations teams and external customers to facilitate the movement and completion of individual shipments. You are accountable for the performance of all assigned shipments and managing communication between operations, shippers, consignees, and customers. This role combines focused operational oversight and outstanding communication to deliver excellent customer service.

Who we are:

Core Logistics is a dynamic and rapidly expanding organization which specializes in delivering Freight Transportation Solutions and Logistics Support across the United States, Mexico & Canada. Grounded in seven core values; Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency, Core prioritizes the success of its clients and team members. Embracing the ethos of "All Owns All," "Let No Team Member Fail," and "Integrity Before Profit," Core fosters a culture of unwavering commitment to excellence.

Main Responsibilities

• Manage individual loads to meet customer account plan metrics, including margin management, on‑time pickup/delivery, and service level agreements.
• Initiate all necessary customer, shipper, and consignee conversations to deliver superior customer service and conduct strategic arbitrage on every load.
• Act as the first point of escalation for issues and use strong problem‑solving skills to resolve client concerns.
• Ownership of shipments through the life cycle of the load.
• Accept tenders, build, and post loads.
• Set max buy rates and approve carrier sales offers.
• Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.
• Properly hand off shipments that are ready for billing to the accounting team.

Key Performance Indicators

• Manage 15+ loads per day successfully
• Exceed margin expectations of customer account plans
• Respond to all customer communications according to service level agreements
• 100% compliance with customer SOPs, contractual obligations, safety standards, and federal, state, and local regulations.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Ability to communicate, present and influence credibly and effectively at all levels.
• Minimum 3 years of logistics operations experience in a freight brokerage. Experience with open deck and specialized full truckload operations preferred.
• Self‑motivated professional with outstanding organization, communication & relationship building skills.
• Sense of urgency, entrepreneurial spirit, and a passion for driving business growth.
• Predisposition for succeeding within a corporate culture driven by teamwork and collaboration.
• Ability to think creatively and adapt to evolving market dynamics.

Incentives:

• Work schedule: Monday to Friday
• Permanent contract
• Aligned with the US calendar
• 2 weeks paid vacation annually
• Supportive and collaborative team environment.

Please note:

To ensure a smooth and thorough review, we kindly ask that all CVs be submitted in English.

Don’t miss this chance to join an exceptional team! Be part of Core Logistics and let’s accomplish incredible things together.