Personal Injury Case Manager

Emapta Global; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Five-day workweek

Weekends off

20 vacation days

Prepaid medicine

Company laptop

Client exposure

Career growth

Diverse environment

Bogotá/Medellín offices

Upskilling via Emapta Academy

Job summary

Emapta Latam is seeking a Case Manager to support a US-based personal injury team. You will manage case documentation, coordinate medical records, and ensure accurate client communication across borders in a fast-paced environment.

Based in Bogotá, you will collaborate with international lawyers, maintain CMS, and contribute to readiness for demand or settlement, with a strong emphasis on calendar management, English/Spanish fluency, and exceptional attention to detail.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• At least 3 years of experience in case management.
• At least 2-3 years of experience in personal injury law or related fields.

Responsibilities

• Conduct welcome calls with clients to initiate case engagement and establish clear communication.
• Follow up regularly with clients to monitor medical treatment progress and obtain relevant case updates.
• Request medical records and billing documents from healthcare providers to support case preparation.
• Request and maintain PIP logs to ensure accurate and complete case documentation.
• Record, update, and maintain accurate client information and case details in the CMS.
• Review medical records and case details to assess case readiness for the demand stage.
• Prepare and organize complete case files to support accurate and timely demand preparation.

Skills

Bilingual English/Spanish

Communication

Organization

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Calendar management apps

Microsoft Office

CRM software

Job description

Drive US Legal Outcomes Through Global Case Management

Put your legal case management expertise to work across borders. Become a Case Manager and help US personal injury clients navigate medical treatment, case documentation, and legal processes. Collaborate with international legal professionals, strengthen case readiness, and grow your career with Emapta through continuous learning, global exposure, and a supportive workplace built for exceptional talent.

Job Overview

• Employment Type: Indefinite-Term Type Contract
• Shift: Day Shift | Weekends Off
• Work Setup: Onsite | Calle 98, Bogotá, Colombia

Exciting Perks Await!

• Five-day workweek
• Weekends off
• A total of 20 vacation days
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)

The Qualifications We Seek

Professional Experience

• Bachelor's degree or equivalent professional experience is preferred.
• At least 3 years of experience in case management
• At least 2-3 years of experience in personal injury law or related legal fields
• General knowledge of the legal industry and legal case management processes preferred

Technical Knowledge and Skills

• Proficiency in calendar management applications, Microsoft Office, and customer relationship management (CRM) software
• Fluency in English and Spanish, with excellent verbal and written communication skills
• Strong interpersonal skills, with a confident, articulate, and diplomatic communication style
• Excellent organizational and time management skills, with strong attention to detail and accuracy
• Ability to manage multiple legal processes, prioritize tasks, and maintain accurate case documentation

Professional Attributes

• Ability to work independently and take accountability for assigned responsibilities
• Self-motivated and goal-oriented approach to tasks and performance objectives
• Detail-oriented and organized approach to case management and client coordination
• Empathetic and professional approach to client interactions and legal support
• Commitment to accuracy, efficiency, and professionalism throughout the case management process

Your Daily Tasks

• Conduct welcome calls with clients to initiate case engagement and establish clear communication
• Follow up regularly with clients to monitor medical treatment progress and obtain relevant case updates
• Request medical records and billing documents from healthcare providers to support case preparation
• Request and maintain Personal Injury Protection (PIP) logs to ensure accurate and complete case documentation
• Record, update, and maintain accurate client information and case details in the case management system (CMS)
• Review medical records and case details to assess case readiness for the demand stage
• Prepare and organize complete case files to support accurate and timely demand preparation

About the Client

Our client is a US-based law firm dedicated to protecting individuals and businesses in complex legal disputes. They specialize in personal injury, first-party property insurance litigation, hurricane damage claims, medical malpractice, and denied or underpaid insurance claims. With legal representation available nationwide, they help clients navigate legal challenges and pursue fair compensation. Their experienced attorneys combine strategic litigation, personalized case management, and responsive client communication to protect policyholders' rights, strengthen legal claims, and deliver effective legal solutions across the United States.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.