Intake Receptionist

Emapta Global; Bogotá; On-site; COP 67,054,000 - 98,346,000; Full time

Benefits offered by this job

Unlimited upskilling through Emapta Ac

20 vacation days

Fully-customized laptop

Exposure to US clients

Job summary

Emapta Latam is hiring an Intake Receptionist to support a US-based law firm, handling client intake, inbound/outbound calls, and CRM data entry. You will deliver courteous service, verify client information, and route qualified leads to Sales.

This role offers a flexible shift, a 5-day workweek, and access to Emapta Academy courses, empowering professional growth. Ideal candidates speak English at B2-C1 and Spanish fluently, have 1–3 years in customer service or reception, and can work

Qualifications

• 1 to 3 years of experience in customer service, reception, or similar roles.
• English language proficiency at the B2 to C1 level (required).
• Fluency in spoken and written Spanish.
• Excellent verbal and written communication skills for prospective clients and internal teams.
• Strong interpersonal and active listening skills with a customer-focused approach.
• Ability to manage high volumes of calls with accuracy and professionalism.

Responsibilities

• Answer inbound calls and make outbound calls to prospective clients.
• Deliver courteous, empathetic, and responsive service.
• Conduct initial intake assessments and collect essential client information.
• Evaluate and qualify prospective clients according to eligibility criteria.
• Refer qualified leads to Sales Representatives for consultation.
• Document interactions and intake details in CRM accurately.
• Maintain confidentiality and professionalism in all communications.
• Follow intake procedures and keep client records complete.

Skills

Customer service

Reception duties

CRM systems

English B2-C1

Spanish fluency

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Google Workspace

Telephone systems

Job description

Connect People With Trusted Legal Support Across The United States

Compassionate communication can make a lasting difference when people seek legal support. Bring your interpersonal strengths to an Intake Receptionist opportunity with Emapta, supporting an American law firm dedicated to client advocacy. Contribute to a trusted legal experience that values empathy, clarity, and professionalism. Strengthen your international career prospects while collaborating with accomplished professionals and exceptional top 1% talent.

Job Overview

• Employment type: Indefinite-Term Type Contract
• Shift: Flexible Shift (8:00 AM - 5:00 PM / 11:00 AM - 8:00 PM / 1:00 PM - 10:00 PM)
• Shifting Days Off
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

• 1 to 3 years of experience in customer service, reception, client intake, call center operations, or a similar customer-facing role.
• English language proficiency at the B2 to C1 level (required).
• Fluency in spoken and written Spanish.
• Excellent verbal and written communication skills, with the ability to communicate effectively with prospective clients and internal sales representatives.
• Strong interpersonal and active listening skills, with a customer-focused approach to client interactions.
• Excellent organizational skills and attention to detail to ensure accurate client information management.
• Ability to manage high volumes of inbound and outbound calls while maintaining accuracy, professionalism, and service quality.
• Working knowledge of customer relationship management (CRM) systems, preferred.
• Proficiency in Microsoft Office Suite or Google Workspace, with familiarity with telephone systems and standard office software.
• Strong problem-solving, multitasking, and time management skills.
• Positive and professional attitude, with a commitment to delivering exceptional customer service.
• Ability to work independently and collaborate effectively within a team.
• Adaptability and efficiency in fast-paced, customer-focused environments.

Your Daily Tasks

• Answer inbound calls and make outbound calls to prospective clients promptly and professionally.
• Deliver exceptional customer service through courteous, empathetic, and responsive communication.
• Conduct initial client intake assessments and collect and verify essential client information.
• Evaluate and qualify prospective clients according to established eligibility criteria.
• Refer qualified leads to the appropriate Sales Representative for further consultation.
• Document client interactions, intake details, and relevant information accurately in the customer relationship management (CRM) system.
• Maintain confidentiality, professionalism, and discretion throughout all client communications.
• Follow established intake procedures and maintain complete and accurate client records.

Success in This Role

• Deliver exceptional customer service, qualify prospective clients efficiently, document essential information accurately, and maintain complete CRM records.
• Facilitate seamless transfers of qualified leads to the sales team to enhance client satisfaction and support sales performance.

About the Client

Our client is a US-based law firm dedicated to protecting individuals and families through compassionate, results-driven legal representation. They specialize in property damage, denied insurance claims, personal injury, medical malpractice, nursing home negligence, and hurricane-related disputes. Serving clients across all 50 states, they provide free case evaluations and contingency-based representation. With over $1 billion recovered, they combine extensive legal expertise, personalized advocacy, and a commitment to justice, helping clients secure fair compensation, protect their rights, and regain confidence during challenging circumstances.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.