Global Personal Injury Case Manager — Growth & Upskilling

Emapta Global; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Five-day workweek

Weekends off

20 vacation days

Prepaid medicine

Company laptop

Client exposure

Career growth

Diverse environment

Bogotá/Medellín offices

Upskilling via Emapta Academy

Job summary

Emapta Latam is seeking a Case Manager to support a US-based personal injury team. You will manage case documentation, coordinate medical records, and ensure accurate client communication across borders in a fast-paced environment.

Based in Bogotá, you will collaborate with international lawyers, maintain CMS, and contribute to readiness for demand or settlement, with a strong emphasis on calendar management, English/Spanish fluency, and exceptional attention to detail.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• At least 3 years of experience in case management.
• At least 2-3 years of experience in personal injury law or related fields.

Responsibilities

• Conduct welcome calls with clients to initiate case engagement and establish clear communication.
• Follow up regularly with clients to monitor medical treatment progress and obtain relevant case updates.
• Request medical records and billing documents from healthcare providers to support case preparation.
• Request and maintain PIP logs to ensure accurate and complete case documentation.
• Record, update, and maintain accurate client information and case details in the CMS.
• Review medical records and case details to assess case readiness for the demand stage.
• Prepare and organize complete case files to support accurate and timely demand preparation.

Skills

Bilingual English/Spanish

Communication

Organization

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Calendar management apps

Microsoft Office

CRM software

Job description

Emapta Latam is seeking a Case Manager to support a US-based personal injury team. You will manage case documentation, coordinate medical records, and ensure accurate client communication across borders in a fast-paced environment.

Based in Bogotá, you will collaborate with international lawyers, maintain CMS, and contribute to readiness for demand or settlement, with a strong emphasis on calendar management, English/Spanish fluency, and exceptional attention to detail.