Patient Care Coordinator

Emapta Global; Bogotá; On-site; COP 33,480,000 - 55,800,000; Full time

Benefits offered by this job

5 days work week

20 vacation days total

Laptop and peripherals provided

Direct exposure to clients

Diverse and supportive environment

Emapta Academy upskilling

Job summary

Emapta Global is hiring a Patient Care Coordinator to guide patients through care processes, verify insurance details, and coordinate with providers. The role emphasizes compassionate service, careful data handling, and clear communication with patients and clinics.

You will work within the healthcare domain, supporting billing and scheduling tasks, while gaining exposure to international clients through Emapta's global outsourcing model.

Qualifications

• 1-3 years of experience in the BPO industry.
• Healthcare or medical office experience preferred.
• Proficiency with EHR systems, MS 365, and Excel.
• Knowledge of medical terminology, insurance policies, patient eligibility verification, and healthcare billing practices.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• A compassionate, patient-centered approach to service.
• Demonstrated accountability and professionalism.

Responsibilities

• Answer patient calls and respond to inquiries about appointments, insurance coverage, billing, eligibility, and procedure codes.
• Schedule appointments and provide patients with general information about their care.
• Explain insurance benefits, including copayments, coinsurance, deductibles, and coverage details.
• Verify insurance information and coordinate with insurers to support accurate billing.
• Serve as the primary liaison between patients and healthcare providers.
• Route medication refill requests, referrals, and other telephone encounters to providers, and follow up promptly.
• Document insurance information, appointments, and patient communications accurately in the EHR system.
• Address patient concerns, promote comfort, and help patients understand healthcare processes.

Skills

Communication skills

Organizational skills

Discretion with confidential info

Compassionate, patient-centered

Accountability and professionalism

Tools

EHR systems

Microsoft 365

Microsoft Excel

Job description

Make Every Patient Interaction Count in Healthcare

A smoother path to care starts with your ability to listen and act. The Patient Care Coordinator helps patients understand coverage, secure appointments, and reach the right providers. Your contribution will improve service across an established healthcare organization and ease the work of clinical teams. With Emapta, top 1% talent can pursue a lasting international career with growth and balance.

Snapshot

• Employment Type: Indefinite-term Type Contract
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

• 1-3 years of experience in the BPO industry
• Experience in a healthcare or medical office setting, highly preferred
• Proficiency in electronic health record (EHR) systems, Microsoft 365, and Microsoft Excel
• Knowledge of medical terminology, insurance policies, patient eligibility verification, and healthcare billing practices
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• A compassionate, patient-centered approach to service
• Demonstrated accountability and professionalism

Responsibilities

• Answer patient calls and respond to inquiries about appointments, insurance coverage, billing, eligibility, and procedure codes.
• Schedule appointments and provide patients with general information about their care.
• Explain insurance benefits, including copayments, coinsurance, deductibles, and coverage details.
• Verify insurance information and coordinate with insurers to support accurate billing.
• Serve as the primary liaison between patients and healthcare providers.
• Route medication refill requests, referrals, and other telephone encounters to providers, and follow up promptly.
• Document insurance information, appointments, and patient communications accurately in the EHR system.
• Address patient concerns, promote comfort, and help patients understand healthcare processes.

About the Client

Our client is an established healthcare provider recognized for award-winning care and outstanding patient reviews. Its patient-centered model brings together experienced clinicians, advanced technology, and strong provider-patient relationships to make care more comfortable. Across its locations, the organization emphasizes compassionate service, clear communication, and personal attention for patients and families. By pairing quality care with convenient scheduling and insurance support, it has earned patients' trust while continuing to improve their experience at every stage of care.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.