Case Manager

Emapta Global; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

20 vacation days

Personalized laptop

Direct client exposure

Diverse and supportive environment

Upskilling via Emapta Academy

Five-day workweek

Job summary

Emapta Global is seeking a Case Manager to coordinate US personal injury case management, medical treatment coordination, and comprehensive documentation across borders. You will collaborate with international legal professionals, ensuring accurate case readiness and proactive client communication.

The role emphasizes independence, accountability, and a professional client-focused approach, with opportunities for unlimited upskilling and exposure to global cases.

Qualifications

• Bachelor's degree or equivalent professional experience is preferred.
• At least 3 years of experience in case management.
• At least 2-3 years of experience in personal injury law or related legal fields.
• General knowledge of the legal industry and legal case management processes preferred.

Responsibilities

• Conduct welcome calls with clients to initiate case engagement and establish clear communication.
• Follow up regularly with clients to monitor medical treatment progress and obtain relevant case updates.
• Request medical records and billing documents from healthcare providers to support case preparation.
• Record, update, and maintain accurate client information and case details in the case management system (CMS).
• Review medical records and case details to assess case readiness for the demand stage.
• Prepare and organize complete case files to support accurate and timely demand preparation.

Skills

Calendar management

Microsoft Office

CRM software

Bilingual EN/ES

Interpersonal skills

Time management

Attention to detail

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM software

Calendar management apps

Job description

Drive US Legal Outcomes Through Global Case Management

Put your legal case management expertise to work across borders. Become a Case Manager and help US personal injury clients navigate medical treatment, case documentation, and legal processes. Collaborate with international legal professionals, strengthen case readiness, and grow your career with Emapta through continuous learning, global exposure, and a supportive workplace built for exceptional talent.

Job Overview

• Employment Type: Indefinite-Term Type Contract
• Five-day workweek
• A total of 20 vacation days
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)

The Qualifications We Seek

Professional Experience

• Bachelor's degree or equivalent professional experience is preferred.
• At least 3 years of experience in case management
• At least 2-3 years of experience in personal injury law or related legal fields
• General knowledge of the legal industry and legal case management processes preferred

Technical Knowledge and Skills

• Proficiency in calendar management applications, Microsoft Office, and customer relationship management (CRM) software
• Fluency in English and Spanish, with excellent verbal and written communication skills
• Strong interpersonal skills, with a confident, articulate, and diplomatic communication style
• Excellent organizational and time management skills, with strong attention to detail and accuracy
• Ability to manage multiple legal processes, prioritize tasks, and maintain accurate case documentation

Professional Attributes

• Ability to work independently and take accountability for assigned responsibilities
• Self-motivated and goal-oriented approach to tasks and performance objectives
• Detail-oriented and organized approach to case management and client coordination
• Empathetic and professional approach to client interactions and legal support
• Commitment to accuracy, efficiency, and professionalism throughout the case management process

Your Daily Tasks

• Conduct welcome calls with clients to initiate case engagement and establish clear communication
• Follow up regularly with clients to monitor medical treatment progress and obtain relevant case updates
• Request medical records and billing documents from healthcare providers to support case preparation
• Request and maintain Personal Injury Protection (PIP) logs to ensure accurate and complete case documentation
• Record, update, and maintain accurate client information and case details in the case management system (CMS)
• Review medical records and case details to assess case readiness for the demand stage
• Prepare and organize complete case files to support accurate and timely demand preparation

About the Client

Our client is a US-based law firm dedicated to protecting individuals and businesses in complex legal disputes. They specialize in personal injury, first-party property insurance litigation, hurricane damage claims, medical malpractice, and denied or underpaid insurance claims. With legal representation available nationwide, they help clients navigate legal challenges and pursue fair compensation. Their experienced attorneys combine strategic litigation, personalized case management, and responsive client communication to protect policyholders' rights, strengthen legal claims, and deliver effective legal solutions across the United States.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.