Logistics Coordinator

Emapta Global; Bogotá; Remote; COP 135,944,000 - 207,153,000; Full time

Benefits offered by this job

20 vacation days

Laptop provided

Exposure to global clients

Upskilling via Emapta Academy

Job summary

Emapta Colombia seeks a Logistics Coordinator to manage international orders for a US-based logistics provider. You will coordinate transportation, document compliance, and communicate with drivers and customers to ensure timely, accurate fulfillment from a remote setup.

The role emphasizes bilingual communication, 3–5 years of logistics experience, and strong multitasking within a high-volume environment. This position offers 5-day work weeks and extensive professional development through

Qualifications

• 3 to 5 years of experience in logistics, transportation dispatch, customer service, or high-volume administrative order processing.
• Proven experience with computer applications, business systems, or transportation management software (TMS).
• Bilingual proficiency in English and Spanish at C1 level, with excellent verbal and written communication.

Responsibilities

• Communicate with company representatives and customers via phone and email to receive orders, address inquiries, and provide timely, accurate, and professional responses.
• Respond to customer emails within 15 minutes of receipt and handle incoming calls promptly.
• Identify customer requirements and collect complete, accurate information to support order fulfillment.
• Process customer orders accurately through designated customer and company applications.
• Prepare and process required shipping documents, including packing slips, bills of lading, air waybills, international shipping documents, TSA paperwork, and manifests.
• Review completed transactions and documents to ensure accuracy and completeness.
• Monitor operational deadlines, including order cutoff times, carrier requirements, processing timelines, response expectations, and delivery schedules.
• Complete necessary follow-up activities to confirm the fulfillment of customer requests.
• Process and analyze operational reports, including daily checklists and reports.
• Request customer feedback to identify service improvement opportunities and share potential sales leads with the Sales team.
• Maintain regular communication with customers regarding pickup times, delivery schedules, PODs, shipment issues, and service updates.
• Verify order details with customers and communicate special instructions to drivers.
• Ensure compliance with policies and transportation regulations.
• Explain service-level options, pricing, and transit-time differences to help customers select cost-effective solutions.
• Provide drivers with accurate pickup and delivery schedules, locations, contact information, and shipment specifications.
• Manage multiple priorities while maintaining calm, respectful, professional communication.

Skills

Bilingual English/Spanish (C1)

Logistics coordination

Communication skills

Customer service

Tools

TMS (Transportation Management System)

BOL/air waybills/docs knowledge

Job description

Keep America's Critical Freight Moving Through Expert Logistics Coordination

When semiconductor manufacturers and healthcare providers depend on timely deliveries, logistics excellence becomes a business priority. Bring your transportation expertise to this demanding industry as a Logistics Coordinator with Emapta. Support a US logistics provider specializing in secure freight and expedited delivery solutions. Develop international supply chain expertise and pursue meaningful career growth among exceptional top 1% talent.

Job Overview

• Employment type: Indefinite-Term Type Contract
• Work setup: Work From Home
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Qualifications & Experience

• 3 to 5 years of experience in logistics, transportation dispatch, customer service, or high-volume administrative order processing.
• Proven experience with computer applications, business systems, or transportation management software (TMS).
• Bilingual proficiency in English and Spanish at C1 level, with excellent verbal and written communication skills for professional interactions with US-based clients, company representatives, and drivers.
• Familiarity with logistics documentation, including bills of lading (BOL), packing slips, air waybills, international shipping documents, Transportation Security Administration (TSA) paperwork, and manifests.
• Strong time management and organizational skills, with the ability to meet strict service-level expectations, including responding to emails within 15 minutes of receipt.
• Excellent multitasking skills, with the ability to manage multiple priorities, phone calls, and high-volume email correspondence simultaneously.

Your Daily Tasks

• Communicate with company representatives and customers via phone and email to receive orders, address inquiries, and provide timely, accurate, and professional responses.
• Respond to customer emails within 15 minutes of receipt and handle incoming calls promptly.
• Identify customer requirements and collect complete, accurate information to support order fulfillment.
• Process customer orders accurately through designated customer and company applications.
• Prepare and process required shipping documents, including packing slips, bills of lading (BOL), air waybills, international shipping documents, Transportation Security Administration (TSA) paperwork, and manifests.
• Review completed transactions and documents to ensure accuracy and completeness.
• Monitor operational deadlines, including order cutoff times, carrier requirements, processing timelines, response expectations, and delivery schedules.
• Complete necessary follow-up activities to confirm the fulfillment of customer requests.
• Process and analyze operational reports, including daily checklists and reports that require review and action.
• Request customer feedback to identify service improvement opportunities and share potential sales leads with the Sales team.
• Maintain regular communication with customers regarding pickup times, delivery schedules, proofs of delivery (PODs), shipment issues, and service updates.
• Verify order details with customers and communicate special instructions accurately to assigned drivers.
• Ensure compliance with company policies, procedures, and applicable federal, state, and local transportation regulations.
• Explain service-level options, pricing, and transit-time differences to help customers select the most cost-effective transportation solutions.
• Provide drivers with accurate pickup and delivery schedules, locations, contact information, and shipment specifications, including dimensions, weights, and material descriptions.
• Manage multiple customer requests, phone calls, and operational priorities while maintaining calm, respectful, and professional communication.

About the Client

Our client is a US-based, family-led logistics provider specializing in secure, time-sensitive transportation and supply chain solutions. They offer expedited freight, air cargo, courier services, final-mile delivery, warehousing, cross-docking, and inventory management. Serving industries such as healthcare and semiconductors, they combine an asset-based transportation network, specialized facilities, real-time shipment visibility, and round-the-clock support. Their commitment to reliability, operational precision, and customized logistics solutions helps businesses protect high-value cargo, meet critical deadlines, maintain supply chain continuity, and achieve efficient nationwide transportation operations.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.