Legal Client Support

Emapta Global; Bogotá; On-site; COP 119,583,000 - 163,640,000; Full time

Benefits offered by this job

Upskilling via Emapta Academy

Indefinite-Term Contract

20 vacation days

Laptop provided

Job summary

EMAPTA Global is hiring an Immigration Assistant - Client Status Representative to support US insurance litigation by maintaining clear, responsive client communication. You will bridge clients and attorneys to keep case progression on track.

You will handle inquiries in English and Spanish, coordinate with legal teams, and deliver accurate updates while growing your bilingual skills. The role includes a five-day workweek, vacation days, a company laptop, and access to Emapta Academy for ongoing

Qualifications

• 1–3 years of relevant legal assistant or customer support experience in the legal field.
• Strong understanding of first-party insurance litigation and client communication processes.
• Excellent customer service and client relationship management skills.
• Excellent verbal and written communication in English and Spanish.
• Proficiency in Microsoft Word, Outlook, Excel and other Microsoft 365 apps.

Responsibilities

• Provide clients with accurate and timely updates on status of their cases.
• Handle a high volume of inbound client calls with strong service.
• Address and resolve client complaints and inquiries promptly.
• Build trusted client relationships through active listening and clear communication.
• Collaborate with attorneys and legal staff to advance cases and ensure accurate client communication.
• Perform clerical and administrative duties as assigned.

Skills

Bilingual English/Spanish

Client communication

Customer service

Tools

Microsoft Word

Outlook

Excel

Microsoft 365

Job description

Support US Insurance Litigation Through Exceptional Client Communication

Help clients find clarity during complex insurance claims! Become an Immigration Assistant - Client Status Representative and serve as a trusted connection between clients and legal teams. Apply your bilingual communication skills and knowledge of first‑party insurance litigation to support case progression while developing a rewarding global career with Emapta through continuous learning and professional development.

Job Overview

• Employment Type: Indefinite-Term Type Contract
• Shift: Monday to Friday 9:00- 6:00
• Five-day workweek
• A total of 20 vacation days
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)

The Qualifications We Seek

Professional Experience

• At least 1 to 3 years of relevant professional experience as a legal assistant or customer support in the legal field.
• Strong understanding of first‑party insurance litigation, including client communication and legal case processes
• Excellent customer service and client relationship management skills
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in Microsoft Word, Outlook, Excel, and other Microsoft 365 applications

Your Daily Tasks

• Provide clients with accurate and timely updates on the status of their insurance claims or legal cases
• Handle a high volume of inbound client calls while maintaining excellent customer service standards
• Address and resolve client complaints, concerns, and inquiries promptly and professionally
• Build and maintain trusted client relationships through active listening, clear communication, and responsive support
• Collaborate with attorneys and legal support staff to facilitate case progression and ensure accurate client communication
• Perform clerical, administrative, and other duties as assigned by management
• Maintain professionalism, patience, and composure when assisting clients with complex concerns or challenging situations

About the Client

Our client is an established US‑based law firm dedicated to protecting individuals and businesses in complex insurance disputes. They specialize in first‑party property insurance litigation, hurricane and storm damage claims, personal injury, and insurance‑related legal matters. Through experienced attorneys, strategic litigation, and personalized legal representation, they help policyholders challenge denied, delayed, or underpaid insurance claims. Their commitment to client advocacy, transparent communication, and responsive legal support empowers clients to protect their rights and pursue fair compensation across the United States.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state‑of‑the‑art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.