Patient Care Communications Specialist — High-Volume Scheduling

Go Lean Health; Sur; Presencial; COP 16.000 - 19.000; Jornada completa

Descripción de la vacante

Go Lean Health is seeking a Patient Care Communications Specialist to serve as the first point of contact for patients, delivering a warm and professional experience across calls, texts, emails, and scheduling workflows. You will manage high-volume communications, schedule appointments, and ensure accurate patient records while protecting privacy under HIPAA.

The role focuses on patient calls, scheduling, follow-up, and retention, requiring empathy, organization, and sound judgment in a busy

Formación

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, messages.
• Experience in healthcare support roles (virtual/ receptionist).
• Capable of handling high call volume in a fast-paced clinic.

Responsabilidades

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages promptly.
• Schedule new patient appointments and manage intake in MacPractice.
• Prioritize new inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach to inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with staff to keep provider schedule full and organized.
• De-escalate scheduling, billing, or insurance issues with empathy.

Conocimientos

Spoken English

Written communication

High call volume

Patient service

Emotional intelligence

Multitasking

Mac OS

Reliable internet

Flexible schedule

Herramientas

MacPractice

Weave

Solutionreach

Podium

Descripción del empleo

Go Lean Health is seeking a Patient Care Communications Specialist to serve as the first point of contact for patients, delivering a warm and professional experience across calls, texts, emails, and scheduling workflows. You will manage high-volume communications, schedule appointments, and ensure accurate patient records while protecting privacy under HIPAA.

The role focuses on patient calls, scheduling, follow-up, and retention, requiring empathy, organization, and sound judgment in a busy