Patient Care Communications Champion

Go Lean Health; Medellín; Presencial; COP 21.924.000 - 28.502.000; Jornada completa

Descripción de la vacante

Go Lean Health seeks a patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic. You will be the voice of the practice, handling calls, texts, emails, and scheduling with empathy and professionalism.

The role requires excellent English, strong written communication, and comfort managing high call volumes. Flexibility to work Saturdays and a Mac OS device are essential for success.

Formación

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Must own and work from a Mac OS device (MacBook, iMac, or Mac mini).
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays.

Responsabilidades

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or frustration.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Conocimientos

Excellent spoken English

Strong written communication

High call volume handling

Empathy

Multitasking

Herramientas

MacPractice

Weave

Solutionreach

Podium

Mac OS device

Descripción del empleo

Go Lean Health seeks a patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic. You will be the voice of the practice, handling calls, texts, emails, and scheduling with empathy and professionalism.

The role requires excellent English, strong written communication, and comfort managing high call volumes. Flexibility to work Saturdays and a Mac OS device are essential for success.