Scheduler

Solvo Global Careers; Perimetro Urbano Pereira; Presencial; COP 22.320.000 - 39.060.000; Jornada completa

Descripción de la vacante

A healthcare service provider in Colombia is seeking a Patient Care Specialist to ensure smooth operations and excellent patient interactions. Responsibilities include managing appointments, answering inquiries, and ensuring a professional experience. Ideal candidates have customer service experience and proficiency in English. Join our team and help provide outstanding care to patients.

Formación

• 6 months of experience in customer service, reception, or a medical office/clinical setting.
• Professional proficiency in English (speaking, writing, comprehension).
• Strong computer skills and proficiency in Microsoft Office.
• Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organization, and interpersonal skills.
• Great telephone etiquette and attention to detail.
• Ability to build rapport with patients and work independently.

Responsabilidades

• Schedule, reschedule, and cancel appointments and procedures.
• Answer patient inquiries about basic medical tests and procedures.
• Provide clear instructions to patients for exams and procedures.
• Confirm appointments and manage incoming calls/messages.
• Explain financial obligations and process payments.
• Schedule referral appointments and follow-ups.
• Verify insurance details and inform patients of uncovered fees.
• File and manage patient documents accurately.

Conocimientos

Customer service experience

Professional proficiency in English

Basic medical terminology understanding

Strong computer skills

Excellent communication skills

Attention to detail

Herramientas

Microsoft Office

Descripción del empleo

Overview

Patient Care Specialist role focusing on ensuring smooth operations and outstanding patient interactions across departments. Deliver a warm, friendly, and professional experience to every patient.

Responsibilities

• Schedule, reschedule, and cancel appointments and procedures
• Answer patient inquiries about basic medical tests and procedures
• Provide clear instructions to patients for exams and procedures
• Confirm appointments and manage incoming calls/messages
• Explain financial obligations and process payments
• Schedule referral appointments and follow-ups
• Verify insurance details and inform patients of uncovered fees
• File and manage patient documents accurately

Qualifications

• 6 months of experience in customer service, reception, or a medical office/clinical setting
• Professional proficiency in English (speaking, writing, comprehension)
• Basic understanding of medical terminology and U.S. health insurance
• Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent communication, organization, and interpersonal skills
• Great telephone etiquette and attention to detail
• Ability to build rapport with patients and work independently

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Telephone Call Centers