Patient Care Communications Specialist

Go Lean Health; Sur; Presencial; COP 16.000 - 19.000; Jornada completa

Descripción de la vacante

Go Lean Health is seeking a Patient Care Communications Specialist to serve as the first point of contact for patients, delivering a warm and professional experience across calls, texts, emails, and scheduling workflows. You will manage high-volume communications, schedule appointments, and ensure accurate patient records while protecting privacy under HIPAA.

The role focuses on patient calls, scheduling, follow-up, and retention, requiring empathy, organization, and sound judgment in a busy

Formación

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, messages.
• Experience in healthcare support roles (virtual/ receptionist).
• Capable of handling high call volume in a fast-paced clinic.

Responsabilidades

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages promptly.
• Schedule new patient appointments and manage intake in MacPractice.
• Prioritize new inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach to inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with staff to keep provider schedule full and organized.
• De-escalate scheduling, billing, or insurance issues with empathy.

Conocimientos

Spoken English

Written communication

High call volume

Patient service

Emotional intelligence

Multitasking

Mac OS

Reliable internet

Flexible schedule

Herramientas

MacPractice

Weave

Solutionreach

Podium

Descripción del empleo

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hourwith performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.

Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.

Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.

Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.

Maintain accurate patient records, scheduling notes, and communication documentation.

Coordinate with in-office staff to keep the provider schedule full and organized.
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.

Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.

Support missed-call follow-up workflows and communication improvements inside Weave.

Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.

Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.

Comfortable handling high call volume in a fast-paced clinic environment.
Strong patient service mindset, emotional intelligence, and common sense.
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.

Reliable, punctual, and proactive with attendance communication.
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.

Must have reliable high-speed wired internet (LAN).

Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.

Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.

Experience with patient reactivation, new patient conversion, and provider schedule optimization.

Prior experience supporting U.S. healthcare clinics.

VA

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Hrs/week

VA 1

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 2

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 3

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

VA 4

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

Schedule Coverage

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.