Patient Experience & Scheduling Specialist

Go Lean Health; Bogotá ciudad; Presencial; COP 21.940.000 - 26.328.000; A tiempo parcial

Descripción de la vacante

Go Lean Health is seeking a Patient Care Communications Specialist to be the voice of the practice, handling calls, texts, emails, and scheduling with warmth and empathy. You will manage high-volume inquiries, verify intake information, and keep records accurate while protecting patient privacy.

This role requires excellent spoken English, strong writing, and comfort with MacPractice, Weave, and HIPAA standards.

Formación

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS and email.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Ability to handle high call volume in a fast-paced clinic.
• Own a Mac OS device and reliable high-speed Internet.
• Willingness to work Saturdays.

Responsabilidades

• Answer high-volume inbound patient calls promptly and professionally.
• Respond to texts, voicemails, emails, and faxes timely.
• Schedule and manage patient appointments in MacPractice.
• Follow up with inactive patients to reactivate and convert inquiries.
• Maintain accurate patient records and HIPAA compliance.

Conocimientos

Excellent spoken English

Strong written communication

Emotional intelligence

Multitasking

Patient service mindset

Herramientas

Weave

MacPractice

Podium

Solutionreach

Descripción del empleo

Go Lean Health is seeking a Patient Care Communications Specialist to be the voice of the practice, handling calls, texts, emails, and scheduling with warmth and empathy. You will manage high-volume inquiries, verify intake information, and keep records accurate while protecting patient privacy.

This role requires excellent spoken English, strong writing, and comfort with MacPractice, Weave, and HIPAA standards.