Overnight Dispatch & Logistics Account Specialist

Charger-Logistics-Inc; Puerto Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Professional growth career

Competitive pay package

Job summary

Charger Logistics Inc. is seeking a dynamic Overnight Dispatch Specialist to join our Bogotá team. The role focuses on after-hours monitoring, keeping real-time visibility, and coordinating with customers, drivers, and internal colleagues to maintain service performance.

Key duties include tracking shipments, updating portals, scheduling pickups, resolving disruptions, and producing overnight reports. The ideal candidate has 2+ years in sales/account management in transportation and strong

Qualifications

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Strong verbal, written, and presentation skills.
• Strong negotiation skills with proven closing ability.
• Ability to work independently with little supervision and in a team.

Responsibilities

• Monitor and track active shipments throughout after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalation, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Job description

Charger Logistics Inc. is seeking a dynamic Overnight Dispatch Specialist to join our Bogotá team. The role focuses on after-hours monitoring, keeping real-time visibility, and coordinating with customers, drivers, and internal colleagues to maintain service performance.

Key duties include tracking shipments, updating portals, scheduling pickups, resolving disruptions, and producing overnight reports. The ideal candidate has 2+ years in sales/account management in transportation and strong