Weekend Logistics Account Coordinator

Charger Logistics Inc.; Bogotá; On-site; COP 11,021,000 - 19,286,000; Part time

Benefits offered by this job

Professional growth opportunities

Competitive pay package

Job summary

Charger Logistics Inc. is seeking a Weekend Customer Service Representative in Bogotá to monitor shipments, communicate with customers and drivers, and ensure smooth weekend transportation operations.

The role emphasizes proactive problem resolution and accurate record-keeping. You will handle shipment status updates, engage with internal teams, and support overnight reporting while maintaining high service levels and customer satisfaction.

Qualifications

• 2+ years of sales and account management in transportation and logistics.
• Recent college or university degree.
• Strong knowledge of the trucking industry.
• Excellent verbal and written communication; presentation and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Monitor and track weekend shipments, ensuring real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams about status and issues.
• Update customer portals, systems, and shipment records with accurate information.
• Coordinate pickup and delivery appointments and meet customer requirements.
• Identify and resolve service disruptions, delays, and exceptions.
• Handle inquiries and complaints and provide timely solutions and follow-up.
• Prepare and distribute overnight reports for daytime operations.
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Skills

Sales experience

Account management

Customer service

Interpersonal skills

Communication skills

Teamwork

Independent work

Logistics knowledge

Education

Post-secondary education

Job description

Charger Logistics Inc. is seeking a Weekend Customer Service Representative in Bogotá to monitor shipments, communicate with customers and drivers, and ensure smooth weekend transportation operations.

The role emphasizes proactive problem resolution and accurate record-keeping. You will handle shipment status updates, engage with internal teams, and support overnight reporting while maintaining high service levels and customer satisfaction.