Account Manager

Picnic Delivery; Puerto Bogotá; On-site; COP 42,000,000 - 68,000,000; Full time

Job summary

Picnic Delivery in Bogotá is seeking a Customer Success/Account Manager to own and grow key enterprise relationships across Colombia. You’ll serve as the trusted advisor on our platform, data capabilities, and operational processes.

The role emphasizes data-driven insights, KPI monitoring, and cross-functional collaboration with product and operations to deliver measurable impact and long-term client retention.

Qualifications

• At least one year of experience in Customer Success or Account Management.
• English proficiency at C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.
• Drive real impact: be part of building the operational engine behind a fast-growing startup.
• Own your city: take ownership of your city’s performance and see the results of your ideas.
• Work with purpose: join a mission-driven team focused on improving workplace experiences.
• Grow with us: room to grow as we scale and take on new challenges together.

Responsibilities

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth.

Skills

Customer Success

Account Management

English (C1)

Problem solving

Service orientation

Organizational skills

Job description

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you'll do

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth and optimization opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth

What we're looking for

• At least one year of experience as a Customer Success or Account Manager.
• English proficiency at a C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.
• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally as we scale and take on new challenges together.

What else you need to know

This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

#LI-Onsite