Data-Driven Enterprise Account Manager

Picnic; Bogotá; Presencial; COP 50.220.000 - 72.540.000; Jornada completa

Descripción de la vacante

Picnic in Bogotá is seeking a Customer Success/Account Manager to serve as the primary contact for SMB/Enterprise clients and drive data-informed growth. You will analyze data, report on KPIs, and manage complex relationships with cross-functional collaboration across Product, Operations, and Tech.

This role emphasizes retention, expansion, and strategic planning. The ideal candidate brings at least one year of CS/AM experience, strong problem-solving, and an excellent service mindset with top

Formación

• At least one year of experience as a Customer Success or Account Manager.
• English proficiency at a C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Data driven
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.

Responsabilidades

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth and optimization opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth

Conocimientos

Data-driven

Customer success

Account management

English (C1)

Problem solving

Organizational skills

Descripción del empleo

Picnic in Bogotá is seeking a Customer Success/Account Manager to serve as the primary contact for SMB/Enterprise clients and drive data-informed growth. You will analyze data, report on KPIs, and manage complex relationships with cross-functional collaboration across Product, Operations, and Tech.

This role emphasizes retention, expansion, and strategic planning. The ideal candidate brings at least one year of CS/AM experience, strong problem-solving, and an excellent service mindset with top