Account Manager

Atoms; Bogotá; Presencial; COP 30.000.000 - 55.000.000; Jornada completa

Descripción de la vacante

Picnic Bogotá is seeking a Customer Success/Account Manager to serve as the primary contact for SMB and Enterprise clients, guiding platform adoption, data capabilities, processes, and strategy to help customers succeed.

You will leverage data to provide actionable insights, monitor KPIs, and identify opportunities for growth and optimization, while managing complex relationships with executive-level reporting and data-driven storytelling.

Formación

• 1+ year of experience in Customer Success or Account Management.
• English proficiency at a C1 level.
• Strong problem-solving skills and service-oriented mindset.
• Data-driven with a focus on KPIs and insights.
• Excellent organizational and communication skills.
• Preferred: experience in a fast-paced delivery environment.

Responsabilidades

• Serve as the primary point of contact for SMB/Enterprise clients on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and identify growth and optimization opportunities.
• Manage complex client relationships with structured communication and executive-level reporting.
• Partner cross-functionally with Product, Operations, and Tech to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth.

Conocimientos

Customer success

Account management

Data analytics

Problem solving

Organizational skills

Communication

Fast-paced environment

Descripción del empleo

Who we are

At Picnic, we're reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you'll do

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth and optimization opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth

What we're looking for

• At least one year of experience as a Customer Success or Account Manager.
• English proficiency at a C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Data driven
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.

Why join us

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that's redefining how work gets done.
• Own your city: Take full ownership of your city's performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there's room to grow-personally and professionally-as we scale and take on new challenges together.

What else you need to know

This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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