Data-Driven Enterprise Account Manager

Picnic Delivery; Puerto Bogotá; Presencial; COP 42.000.000 - 68.000.000; Jornada completa

Descripción de la vacante

Picnic Delivery in Bogotá is seeking a Customer Success/Account Manager to own and grow key enterprise relationships across Colombia. You’ll serve as the trusted advisor on our platform, data capabilities, and operational processes.

The role emphasizes data-driven insights, KPI monitoring, and cross-functional collaboration with product and operations to deliver measurable impact and long-term client retention.

Formación

• At least one year of experience in Customer Success or Account Management.
• English proficiency at C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.
• Drive real impact: be part of building the operational engine behind a fast-growing startup.
• Own your city: take ownership of your city’s performance and see the results of your ideas.
• Work with purpose: join a mission-driven team focused on improving workplace experiences.
• Grow with us: room to grow as we scale and take on new challenges together.

Responsabilidades

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth.

Conocimientos

Customer Success

Account Management

English (C1)

Problem solving

Service orientation

Organizational skills

Descripción del empleo

Picnic Delivery in Bogotá is seeking a Customer Success/Account Manager to own and grow key enterprise relationships across Colombia. You’ll serve as the trusted advisor on our platform, data capabilities, and operational processes.

The role emphasizes data-driven insights, KPI monitoring, and cross-functional collaboration with product and operations to deliver measurable impact and long-term client retention.