On-Site IT Infrastructure Analyst

Crisil

Bogotá

Presencial

COP 18.000.000 - 30.000.000

Jornada completa

Hace 8 días

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Descripción de la vacante

CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P Global in Bogotá is seeking an on-site IT office technical support specialist to provide hands-on assistance for about 30 users, handling second-level desktop support and end-user machine configuration to meet compliance standards.

The role requires collaboration with remote teams in Argentina and India, coordination with local vendors, and strong English skills.

Formación

Bachelor degree in related IT field.
Up to 3 years of work experience in related jobs.
Remote support tools experience required.
Excellent English level spoken/written mandatory.
ISO Certification Lead (nice to have).
O365 General knowledge and troubleshooting.
Knowledge on Teams and collaboration tools (SharePoint/OneDrive).
ITL certification preferred.
Extended hours availability with stakeholders across locations (India/Argentina).
Microsoft System certified engineer (preferred).

Responsabilidades

Provide second-level desktop support for local end-users.
Configure end-user machines and ensure compliance.
Collaborate with remote teams in Argentina and India for server/network support.
Coordinate with local vendors for IT services.
Maintain OS and end-user devices; troubleshooting.
Support communications, networking, and Wi‑Fi issues.
Maintain server hardware and cabling; troubleshoot VDI.
Set up and troubleshoot video conferencing.
Knowledge of security tools (Zscaler, CrowdStrike) preferred.
Manage O365 mobile tools; authentication/VPN tools.
Maintain hardware inventory and handle vendors.