Bilingual IT Support & Service Desk Analyst

Interscripts, Inc.; Medellín; On-site; COP 109,253,796 - 182,089,661; Full time

Job summary

Interscripts, Inc. is seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate should possess 2+ years of experience in IT Support and strong troubleshooting skills for desktops, laptops, and Microsoft Office products.

This role emphasizes excellent communication abilities and a proactive approach in resolving technical issues to ensure high customer satisfaction. Join us to be part of a fast-paced, dynamic environment.

Qualifications

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
• Experience supporting desktops, laptops, mobile devices, and related hardware.
• Strong knowledge of Windows operating systems and Microsoft Office products.
• Experience with troubleshooting hardware and software issues.
• Good written and verbal English communication skills.

Responsibilities

• Provide first-level and second-level technical support for end users.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Support desktop computers, laptops, printers, and mobile devices.
• Manage and resolve tickets through the service desk/ticketing system.

Skills

Technical support for desktop systems

Troubleshooting skills

Communication skills

Analytical skills

Problem-solving skills

Knowledge of Microsoft Office products

Familiarity with ticketing systems

Education

2+ years of experience in IT Support

Tools

Windows operating systems

Active Directory

Office 365

Job description

Interscripts, Inc. is seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate should possess 2+ years of experience in IT Support and strong troubleshooting skills for desktops, laptops, and Microsoft Office products.

This role emphasizes excellent communication abilities and a proactive approach in resolving technical issues to ensure high customer satisfaction. Join us to be part of a fast-paced, dynamic environment.