Infrastructure Analyst

Crisil; Bogotá; Presencial; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P Global in Bogotá is seeking an on-site IT office technical support specialist to provide hands-on assistance for about 30 users, handling second-level desktop support and end-user machine configuration to meet compliance standards.

The role requires collaboration with remote teams in Argentina and India, coordination with local vendors, and strong English skills.

Formación

• Bachelor degree in related IT field.
• Up to 3 years of work experience in related jobs.
• Remote support tools experience required.
• Excellent English level spoken/written mandatory.
• ISO Certification Lead (nice to have).
• O365 General knowledge and troubleshooting.
• Knowledge on Teams and collaboration tools (SharePoint/OneDrive).
• ITL certification preferred.
• Extended hours availability with stakeholders across locations (India/Argentina).
• Microsoft System certified engineer (preferred).

Responsabilidades

• Provide second-level desktop support for local end-users.
• Configure end-user machines and ensure compliance.
• Collaborate with remote teams in Argentina and India for server/network support.
• Coordinate with local vendors for IT services.
• Maintain OS and end-user devices; troubleshooting.
• Support communications, networking, and Wi‑Fi issues.
• Maintain server hardware and cabling; troubleshoot VDI.
• Set up and troubleshoot video conferencing.
• Knowledge of security tools (Zscaler, CrowdStrike) preferred.
• Manage O365 mobile tools; authentication/VPN tools.
• Maintain hardware inventory and handle vendors.

Conocimientos

Fluent English

Remote support

Troubleshooting

Vendor coordination

ITIL knowledge

Educación

Bachelor's degree in IT or related field

Herramientas

O365

Teams

SharePoint

OneDrive

VPN

Zscaler

CrowdStrike

Ticketing system

Descripción del empleo

IT office technical support ON SITE POSITION

Scope: Require IT generalists to provide hands and feet support for small offices of around 30 users. Duties include providing second-level desktop support for local end-users, configuring end-user machines and ensuring they conform to compliance standards. Candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities. Will need to coordinate with local vendors for any required IT related services. Must be fluent in English.

Model: On site (CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P Global, Parque 93 - Bogotá, Colombia)

Main responsabilities

• General Maintenance and BCP testing
• Access control Management & reporting
• System OS installation and maintenance (End user Laptops)
• General Troubleshooting
• Communications Maintenance and troubleshooting (networking and Wi-Fi)
• Server Maintenance & Troubleshooting (cabling and hardware replacement)
• Virtual desktop troubleshooting knowledge
• Video Conferencing Meeting setup and troubleshooting
• Zscaler, bitlocker and CrowdStrike general knowledge preferred
• O365 Mobile phone tools
• Authentication / VPN Tools
• Hardware administration and inventory Management
• Responsible for handling vendors

Position requirements

• A bachelor degree in any related field (System Computer, Electronic Engineer....)
• Up to 3 years of work experience in related jobs
• Remote support tools experience required
• Excellent English level spoken\written mandatory
• ISO Certification Lead (nice to have)
• O365 General knowledge and troubleshooting
• Knowledge on Teams and collaboration tools (SharePoint / OneDrive)
• ITL certification preferred
• Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina)
• Electrical knowledge and CCTV administration is preferred
• Microsoft System certified engineer (preferred)
• Experience with ticketing system tools
• Proxy server and firewall rules knowledge is preferred