On-Site Inbound Support Specialist

Resolv Global; Galapa; Presencial; COP 34.538.000 - 46.923.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Paid training

Independent contract position

Descripción de la vacante

Resolv Global in Barranquilla is seeking motivated Customer Service Representatives to support customers via phone, email, and chat. You will resolve questions, provide personalized assistance, and strive for first-contact resolution.

The role emphasizes clear communication, critical thinking, and calm professionalism in interactions with customers and suppliers. Training is provided; this is an on-site position requiring English proficiency and a customer-first mindset.

Formación

• High school diploma or equivalent.
• Excellent verbal and written English.
• Strong customer service mindset.
• Ability to work across multiple channels.

Responsabilidades

• Provide a positive, personalized customer experience across multiple channels.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries via email and chat.
• Assist with account-related questions and troubleshooting.
• Review applications and documentation with attention to detail.
• Communicate with customers and third-party suppliers to ensure smooth transactions.
• Work toward first-contact resolution by understanding needs and solutions.
• Handle concerns with empathy, professionalism, and patience.
• Identify opportunities to improve processes and experiences.
• Work independently and as part of a team.
• Learn and use technology and internal systems to support customers.

Conocimientos

Customer service

English proficiency

Communication

Problem solving

Empathy

Educación

High school diploma

Descripción del empleo

Resolv Global in Barranquilla is seeking motivated Customer Service Representatives to support customers via phone, email, and chat. You will resolve questions, provide personalized assistance, and strive for first-contact resolution.

The role emphasizes clear communication, critical thinking, and calm professionalism in interactions with customers and suppliers. Training is provided; this is an on-site position requiring English proficiency and a customer-first mindset.