On-Site Customer Support Specialist First-Contact Resolution

Resolv Global; Polonuevo; Presencial; COP 538.388.000 - 1.076.776.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Training provided

Independent contract position

On-site work

Descripción de la vacante

Resolv Global in Barranquilla, Colombia is seeking motivated Customer Service Representatives to join our team. You will support customers via phone, email, and chat, prioritizing first-contact resolution with clear and friendly guidance.

The ideal candidate enjoys helping people, communicates clearly, and stays professional under pressure. English proficiency is essential, and you will work on-site at our Barranquilla location.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong customer service mindset and a positive attitude.
• Ability to think creatively when solving problems.
• Willingness to work on-site in Barranquilla.

Responsabilidades

• Provide a positive, personalized customer experience across multiple channels.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries through email and web-based chat.
• Help customers with account-related questions and troubleshooting.
• Review customer applications and documentation with strong attention to detail.
• Communicate with customers and third-party suppliers to help ensure a smooth transaction process.
• Work toward first-contact resolution by understanding the customer's needs and identifying appropriate solutions.
• Handle customer concerns with empathy, professionalism, and patience.
• Identify opportunities to improve processes and customer experiences.
• Work independently while also contributing effectively as part of a team.
• Learn and use technology and internal systems to support customers effectively.

Conocimientos

Customer service

English proficiency

Communication

Problem solving

Teamwork

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Resolv Global in Barranquilla, Colombia is seeking motivated Customer Service Representatives to join our team. You will support customers via phone, email, and chat, prioritizing first-contact resolution with clear and friendly guidance.

The ideal candidate enjoys helping people, communicates clearly, and stays professional under pressure. English proficiency is essential, and you will work on-site at our Barranquilla location.