Inbound Customer Support Specialist — On-site Barranquilla

Resolv Global; Tubará; Presencial; COP 26.919.000 - 35.893.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Barranquilla

Weekly pay

Paid training

Independent contractor

Descripción de la vacante

Resolv Global in Barranquilla, Colombia, seeks motivated Customer Service Representatives to join our team. You will support customers across phone, email, and chat, with a strong focus on inbound voice interactions and first-contact resolution.

The ideal candidate enjoys helping people, communicates clearly, stays calm, and provides friendly, personalized support. You will identify process improvements and collaborate to enhance the customer experience.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong customer service mindset and positive attitude.
• Strong problem-solving and critical-thinking skills.
• Ability to think creatively when finding solutions.
• High emotional intelligence and maintaining professionalism.
• Flexible and adaptable to work.
• Comfortable using technology and learning new systems.
• Strong attention to detail.
• Ability to work independently and in a team.

Responsabilidades

• Provide a positive, personalized customer experience across phone, email, and chat.
• Handle inbound customer calls professionally and efficiently.
• Respond to inquiries via email and web-based chat.
• Assist customers with account-related questions and troubleshooting.
• Review customer applications and documentation with strong attention to detail.
• Communicate with customers and third-party suppliers to ensure smooth transactions.
• Aim for first-contact resolution by understanding needs and offering solutions.
• Address concerns with empathy, professionalism, and patience.
• Identify opportunities to improve processes and customer experiences.
• Work independently while contributing as part of a team.
• Learn and use technology and internal systems to support customers.

Conocimientos

Customer service

Inbound calls

Email & chat

English proficiency

Problem solving

Critical thinking

Attention to detail

Teamwork

Educación

High school diploma or equivalent

Herramientas

CRM software

Internal systems

Descripción del empleo

Resolv Global in Barranquilla, Colombia, seeks motivated Customer Service Representatives to join our team. You will support customers across phone, email, and chat, with a strong focus on inbound voice interactions and first-contact resolution.

The ideal candidate enjoys helping people, communicates clearly, stays calm, and provides friendly, personalized support. You will identify process improvements and collaborate to enhance the customer experience.