On-Site Customer Support Specialist (English) - Barranquilla

Resolv Global; Galapa; Presencial; COP 21.449.000 - 30.029.000; A tiempo parcial

Descripción de la vacante

Resolv Global is hiring on-site in Barranquilla for Customer Service Representatives to support customers via phone, email, and chat. The role involves handling orders, product inquiries, scheduling, and account access with a strong emphasis on delivering a positive customer experience.

Candidates should have 2+ years in customer service, excellent English communication, and the ability to work across multiple systems.

Formación

• 2+ years of customer service or contact center experience.
• Excellent verbal and written English communication skills.
• On-site work in Barranquilla.
• Comfort with multiple systems and digital tools.
• Strong attention to detail and organizational skills.
• Punctual and dependable.

Responsabilidades

• Provide professional customer support through phone, email, and chat.
• Assist customers with questions related to orders, products, and services.
• Support appointment scheduling and booking requests.
• Help customers access, update, and manage their accounts.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions and case details.
• Escalate complex issues to the appropriate team when necessary.
• Meet established quality, productivity, and service standards.

Conocimientos

English skills

CS experience

Descripción del empleo

Resolv Global is hiring on-site in Barranquilla for Customer Service Representatives to support customers via phone, email, and chat. The role involves handling orders, product inquiries, scheduling, and account access with a strong emphasis on delivering a positive customer experience.

Candidates should have 2+ years in customer service, excellent English communication, and the ability to work across multiple systems.