On-Site Customer Support Specialist - Barranquilla

Resolv Global; Malambo; Presencial; COP 21.303.000 - 29.825.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Independent Contractor position

Descripción de la vacante

Resolv Global in Barranquilla is seeking on-site Customer Service Representatives to handle inquiries via phone, email, and chat. You will resolve orders, assist with product questions, and schedule appointments while ensuring a high-quality customer experience.

Ideal candidates have 2+ years in customer service, strong English communication, and the ability to work with multiple systems. This is an on-site role in Barranquilla with a fast-paced environment and a commitment to professional

Formación

• 2+ years of customer service or related experience.
• Excellent verbal and written English communication.
• Strong problem-solving and decision-making abilities.
• Able to work with multiple systems and digital tools.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Must be able to work on-site in Barranquilla.

Responsabilidades

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

Conocimientos

English communication

Customer service experience

Problem solving

Multitasking

Attention to detail

On-site work

Herramientas

CRM software

Descripción del empleo

Resolv Global in Barranquilla is seeking on-site Customer Service Representatives to handle inquiries via phone, email, and chat. You will resolve orders, assist with product questions, and schedule appointments while ensuring a high-quality customer experience.

Ideal candidates have 2+ years in customer service, strong English communication, and the ability to work with multiple systems. This is an on-site role in Barranquilla with a fast-paced environment and a commitment to professional