Inbound Customer Support Specialist — Barranquilla

Resolv Global; Baranoa; Presencial; COP 22.209.000 - 31.630.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

On-site Barranquilla

Descripción de la vacante

Resolv Global in Barranquilla, Colombia, is seeking motivated Customer Service Representatives who will support customers through phone, email, and chat. The role emphasizes inbound voice interactions and first-contact resolution while maintaining a calm, professional demeanor.

You will handle inquiries, assist with account questions, review documents, and identify ways to improve processes. English proficiency and a customer-focused mindset are essential, and on-site work is required.

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong customer service mindset and positive attitude.
• Strong problem-solving and critical-thinking skills.
• Comfortable working on-site in Barranquilla.

Responsabilidades

• Provide a positive, personalized customer experience across multiple channels.
• Handle inbound calls professionally and efficiently.
• Respond to inquiries via email and web chat.
• Assist customers with account-related questions and troubleshooting.
• Review applications and documentation with attention to detail.
• Coordinate with third-party suppliers to ensure smooth transactions.
• Strive for first-contact resolution by identifying suitable solutions.
• Display empathy, professionalism, and patience with customers.
• Identify opportunities to improve processes and experiences.
• Work independently and as part of a team.
• Learn and use internal systems to support customers.

Conocimientos

English communication

Customer service

Problem solving

Attention to detail

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Resolv Global in Barranquilla, Colombia, is seeking motivated Customer Service Representatives who will support customers through phone, email, and chat. The role emphasizes inbound voice interactions and first-contact resolution while maintaining a calm, professional demeanor.

You will handle inquiries, assist with account questions, review documents, and identify ways to improve processes. English proficiency and a customer-focused mindset are essential, and on-site work is required.