On-Site Customer Support Pro — First-Contact Resolution

Resolv Global; Malambo; Presencial; COP 22.433.000 - 31.406.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Independent contract position

On-site in Barranquilla

Descripción de la vacante

Resolv Global seeks motivated Customer Service Representatives to join our Barranquilla team. You will support customers through calls, email, and chat, focusing on first-contact resolution and clear, personalized assistance.

The role emphasizes empathy, problem solving, and professional communication to ensure a smooth transaction process. You will review applications, assist with account questions, and identify process improvements to enhance the customer experience.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong customer service mindset and a positive attitude.
• Strong problem-solving and critical-thinking skills.
• Ability to think creatively when finding solutions.
• High emotional intelligence and the ability to remain professional in challenging situations.
• Flexible and adaptable approach to work.
• Comfortable using technology and learning new systems.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Comfortable handling customer interactions by phone, email, and chat.
• Willingness to work on-site in Barranquilla.

Responsabilidades

• Provide a positive, personalized customer experience across multiple communication channels.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries through email and web-based chat.
• Help customers with account-related questions and troubleshooting.
• Review customer applications and documentation with strong attention to detail.
• Communicate with customers and third-party suppliers to help ensure a smooth transaction process.
• Work toward first-contact resolution by understanding the customer's needs and identifying appropriate solutions.
• Handle customer concerns with empathy, professionalism, and patience.
• Identify opportunities to improve processes and customer experiences.
• Work independently while also contributing effectively as part of a team.
• Learn and use technology and internal systems to support customers effectively.

Conocimientos

Customer service

English proficiency

Communication skills

Problem solving

Attention to detail

Teamwork

Educación

High school diploma

Descripción del empleo

Resolv Global seeks motivated Customer Service Representatives to join our Barranquilla team. You will support customers through calls, email, and chat, focusing on first-contact resolution and clear, personalized assistance.

The role emphasizes empathy, problem solving, and professional communication to ensure a smooth transaction process. You will review applications, assist with account questions, and identify process improvements to enhance the customer experience.