On-Site Customer Service Pro — First-Contact Resolution

Resolv Global; Santo Tomás; Presencial; COP 26.919.000 - 35.893.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Paid training

Independent contract position

Descripción de la vacante

Resolv Global is seeking motivated Customer Service Representatives for our Barranquilla, Colombia location. You will support customers across inbound voice, email, and chat, helping resolve questions and issues with clear, personalized assistance.

The role emphasizes first-contact resolution, critical thinking, and a customer-focused mindset. Training is provided, and the position is an independent contract on-site in Barranquilla.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong customer service mindset and a positive attitude.
• Strong problem-solving and critical-thinking skills.
• Ability to think creatively when finding solutions.
• High emotional intelligence and the ability to remain professional in challenging situations.
• Flexible and adaptable approach to work.
• Comfortable using technology and learning new systems.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Comfortable handling customer interactions by phone, email, and chat.
• Willingness to work on-site in Barranquilla.

Responsabilidades

• Provide a positive, personalized customer experience across multiple communication channels.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries through email and web-based chat.
• Help customers with account-related questions and troubleshooting.
• Review customer applications and documentation with strong attention to detail.
• Communicate with customers and third-party suppliers to help ensure a smooth transaction process.
• Work toward first-contact resolution by understanding the customer's needs and identifying appropriate solutions.
• Handle customer concerns with empathy, professionalism, and patience.
• Identify opportunities to improve processes and customer experiences.
• Work independently while also contributing effectively as part of a team.
• Learn and use technology and internal systems to support customers effectively.

Conocimientos

English communication

Customer service

Problem solving

Critical thinking

Attention to detail

Teamwork

Adaptability

Tech-savvy

Omnichannel support

Educación

High school diploma

Descripción del empleo

Resolv Global is seeking motivated Customer Service Representatives for our Barranquilla, Colombia location. You will support customers across inbound voice, email, and chat, helping resolve questions and issues with clear, personalized assistance.

The role emphasizes first-contact resolution, critical thinking, and a customer-focused mindset. Training is provided, and the position is an independent contract on-site in Barranquilla.